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- Identifies and procures the hardware and software needed to satisfy user requirements
- Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives.
- Loads appropriate software packages such as operating systems, networking components and office applications
- Assists in the customization and adaptation of existing programs to meet user requirements.
- Provides telephone, in-person and online support to end-users.
- Provides updates, status and completion information to supervisor, manager, and/or users, via voice mail, e-mail or in-person.
- This position is expected to cover front line support and assist with IT projects as needed.
- This position will be involved in the support of project related work as assigned.
- Performs other duties as assigned.
- Problem solving: Identifies and resolves problems in a timely manner, gathers and reviews information appropriately. Uses own judgment and acts independently; seeks input from other team members as appropriate for complex or sensitive situations.
- Oral/written communication: Listens carefully and speaks clearly and professionally in all situations. Edits work for accuracy and clarity, Is able to create, read and interpret complex written information. Ability to develop strong interpersonal networks within the organization.
- Planning/organizing: Prioritizes and plans work activities, organizes personal and project timelines and deadlines, tracks project timelines and deadlines, and uses time efficiently.
- Adaptability: Adapts to changes in the work environment, manages competing demands and is able to deal with frequent interruptions, changes, delays, or unexpected events.
- Dependability: Consistently on time and at work, responds to management expectations and solicits feedback to improve performance.
- Team Building: Capable of developing strong interpersonal networks and trust within the organization. Leads consensus by involving all stakeholders, facilitating their understanding of differences, agreeing on requirements and constraints, and developing the best solution.
- Quality Assurance: Demonstrates understanding and implementation of quality assurance regulations, standards and guidelines.
- Bachelor's degree required OR One (1) year of college level course work in hardware, software components, operating systems OR Minimum of two (2) years of directly related experience will be accepted in lieu of education.
- Minimum of two (2) years of experience setting up new equipment, troubleshooting and performing routine maintenance.