Technical Consultant (CCNA)

Client is in the Digital Health Care/Health Services industry and in need of two Technical Consultants (CCNA). In this position, you will support the company's Hospital Patient Monitoring business as a Technical Consultant (CCNA) – Patient Monitoring in the Portland, OR area.

• Serving as a consultant to provide technical recommendations that best suit the environment based on customer requirements; actively supporting the transition from a break fix operating model to a customer solution focused operation model.
• Driving continuous improvements of company implementation methodology and service offerings based on customer feedback; actively supporting to implement service strategies to achieve customer loyalty.

• Installing, servicing, and testing IT networks, following stringent real-time patient data requirements.
• Installing complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments.
• Independently diagnosing and resolving electronic, network, and mechanical problems; providing a technical review of system configurations to ensure viability of system performance during implementations.
• Building, deploying, and/or integrating solutions.
• Collaborating on fulfilling technical implementation deliverables, such as detailed design documentation, system build, configuration, and testing.
• Resolving technical issues and offering proactive technical support.
• Practicing configuration management and version control.
• May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation, if appropriate.

• Bachelor’s in computer science, electronics, biomedical or other related disciplines a Plus
• Cisco Certified Network Associate (CCNA) certification a Must
• Working knowledge of mechanical devices, tools, and test equipment; must possess demonstrated skills in using oscilloscopes, digital multimeters, etc.
• Experience and knowledge of telecommunication systems required.
• Ability to demonstrate exceptional customer service skills and to communicate, written and verbally, with various levels of employees and customers.
• Must have and maintain a valid driver’s license and driving record that is compliant with the company’s Fleet Policy.