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- Own the technical platform for Nike's consumer / customer service.
- Prior experience as an analyst / architect / product manager for a customer service application used in a large global company
- Experience building ChatBots and evaluating Chatbot platforms
- Understand the brand's product ecosystem and needs in terms of product data
- Prioritize features, bug fixes and technical debt to ensure health, stability and growth of the product data platform
- Deep understanding of the architecture and value of web services technologies, REST and GraphQL
- Experience collecting, analyzing, and summarizing data from disparate sources in order to drive conclusions and recommendations.
- Prior Experience designing APIs and solutioning internal tools for e-commerce merchandising.
- Partner with stakeholders to develop tech capability roadmaps
- Define prioritized feature-sets to address customer pain-points and needs
- Author tech stories; own the backlog and keep the team fully engaged building the highest priority features and enhancements
- Drive continual product improvements in owned technical platform
- Develop and evangelize the vision for your tech platform
- Build strong working relationships and alignment with peers in product, data science, engineering etc
- Define and communicate clear success metrics for own tech platform
- Support feature development and innovations that delight customers and enable rich, frictionless product experiences.
- Experience on large technical products as a technical PO / TPM / Analyst
- Proven track record of delivering minimum viable products and business models to market at rapid speed for complex products
- Drive the creation of metrics that can be used internally to monitor impact and refine."