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The Quality Assurance Coordinator is responsible to provide professional quality assurance services effectively and efficiently by conducting quality assurance and verification to client exam files, identifying and communicating defects, and making an effort for a continual improvement of the QA process.Working closely with the Test Publishers and Pearson VUE’s clients, the Quality Assurance Coordinator performs various tasks to maintain a high standard of quality assurance service for all Pearson VUE clients’ exams and software releases.As required by the Colorado Equal Pay Transparency Act, Pearson provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $20.90 . This position is not bonus eligible, and information on benefits offered is here.CORE COMPETENCIES
Detail-Oriented
Problem Solving
Communication
Technical Learning
Time Management
Customer Focus
PRIMARY RESPONSIBILITIESQuality Assurance Validation
Review client exams for consistency with source files
Document and escalate deviations in client exams with source files
Run a full end-to-end quality check of an exam with Pearson VUE’s proprietary software (test driver, delivery manager, and registration manager)
Document systems and processes
Update and edit test cases, test checklists and test scenarios
Understand impact of errors on the team and the business
Continual Improvement
Work with the test publishers to provide a high standard of quality for all exam and software releases.
Analyze and make recommendations to improve exam publishing and QA processes
Software and Technique Support
Work with the test publishers to provide a high standard of quality for all exam and software releases
Install and support Pearson VUE’s client software
Support the Testing Services Lab area and equipment
Troubleshoot system hardware or software problems
Other duties as assigned
WORK ENVIRONMENT AND CONDITIONS
Physical requirements: Ability to lift and move PC equipment
Qualifications :REQUIRED KNOWLEDGE AND EXPERIENCEEducation and Experience:
Bachelor’s degree preferred
2+ years professional office work experience required
Proficiency in Microsoft Word, Microsoft Excel and other Microsoft Office applications
Working experience in Windows 10 required
Experience with Microsoft network preferred Skills, Knowledge and Abilities:
Great attention to detail
Ability to remain consistent and steadfast with tasks assigned
Strong organizational skills
Excellent verbal and written communication skills
Effective problem-solving skills
Excellent customer service and skills
Multi-tasks and cross functional cooperating skills required
Strong ability of technical learning
Good at learning new industry, company, product or technical knowledge
Time management skills
Experience in areas of forecasting and prioritizing assigned tasks strongly preferred.
Flexibility related to workflow and changing priorities required.
Ability to maintain data confidentiality and security
Good at team working
Must be honest and maintain high-level ethical behavior
Ability to install basic Windows 10 programs and applications preferred
What to expect from PearsonDid you know Pearson is one of the 10 most innovative education companies of 2022?At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.Job: PRODUCTION/OPERATIONSOrganization: Assessment & QualificationsSchedule: FULLTIMEReq ID: 11996#location
Full-time