Vacancy expired!
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. Our client has a new opportunity for a Video Collaboration Project Manager who will work in a corporate environment located onsite with one of our largest and most well-known customers. This position is in the Video Collaboration group providing Audio / Visual support. Job Duties (Included But Not Limited To):
- Quickly troubleshooting AV systems with minimal use of BKMs
- Engaging external vendors for RMA replacement and out of scope maintenance
- Improvising and using creative troubleshooting to work around rooms that are "hard down
- Building and maintaining IPL GC3 Files (removing and adding drivers)
- Updating Extron and AMX firmware for preventative maintenance
- Managing and completing Quarterly Preventative Maintenance project
- Creating / resolving break-fix tickets by monitoring client ticketing system
- Engaging customers' requests for meeting support
- Escalating large break-fix issues and workarounds to VC Lead Technician
- Management of site inventory and spares with use of database
- Acting as point of contact for Level 2 technicians
- Engaging VC Lead on site for large project deployments and floor renovations and escalations
- Responsible for supervising all personnel and activities related to audiovisual conference room upgrades, and initiate and design project based on room type requirements
- Procurement - including quote approvals, PO creation along with follow up with tech
- Service engagements - request and follow up on required engagements (i.e. Network, Room calendar, etc.)
- Schedule installations with customers and other departments
- Oversee any construction, physical installation and programming required
- Final system functionality
- Asset entry into database (Daedalus)
- 3+ years audio / visual experience desired
- Complete knowledge of live sound signal flow and must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheet
- Requires an in-depth knowledge of the functionality of monitors, projectors, and video conferencing systems
- Must understand AMX / Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX / Extron devices)
- Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high level troubleshooting
- Knowledge of Extron and Crestron based A/V equipment and applications
- Familiarity with Epson, NEC and Mitsubishi products
- Previous Project Management experience preferred
- May be required to travel between sites using personal vehicle / company van
- Must be able to lift up to 35 lbs. solo
- May be required to walk / sit / stand / crawl / kneel for extended periods
- Must have excellent customer service skills and excellent written / verbal communication skills
- Attention to detail, meticulous documentation
- Requires knowledge of Microsoft Office Suite (Outlook, Excel and Word primarily) and Windows