40022 - Clinical Referral Specialist - LPN

CompanyPenn Medicine Home HealthSummaryPOSITION SUMMARY:Responsible for the clinical coordination of referrals to Home Health Services ensuring the prompt admission of patients that meet Home Health criteria.ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

Represents Penn Medicine Home Health (PMHH) via telephone and functions as a clinical liaison for all referral sources including physicians, hospitals, outpatient and ambulatory care practices.

Responds to phone calls, electronic transmissions, e-mails and faxes regarding clinical referrals. Returns messages promptly.

Facilitates admission to Home Health Services with a sense of urgency while meeting all regulatory requirements.

Serves as the Home Health representative in communicating information related to Home Health services, intake policies, and insurance coverage to patients, families, and referral sources.

Accurately completes all referral documentation including obtaining and reviewing orders to facilitate the admission process.

Uses clinical assessment skills to review referrals and identify additional care needs or a more appropriate care setting.

Develops professional relationships with all referral sources.

Proactively offers alternatives if Penn Medicine Home Health (PMHH) is unable to provide services.

Processes and documents referrals that are not accepted for admission, indicating specific reason for non-acceptance.

Monitor and tracks all PMHH patients who are re-admitted to acute care facilities or the Emergency Department.

Manages assigned EMR work queues and follows up with supervisor as needed

Identifies issues and provides information to supervisors as needed for resolution.

Presents excellent customer service at all times.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

Participates in the development of policies and procedures and actively assists in problem solving with and between departments to ensure the clinical intake function is collaborative and effective.

Maintains positive professional relationships with support personnel through appropriate and timely responses for information as necessary for clinical and billing functions.

Identifies trends in referral patterns and participates in quality improvement activities.

Other duties as assigned.

JOB REQUIREMENTSMINIMUM REQUIRED QUALIFICATIONS:

Current licensure as a Licensed Practical Nurse (LPN), issued by the PA State Board of Nursing issued by the Commonwealth of Pennsylvania.

Must have a minimum of one year of clinical experience.

PREFERRED QUALIFICATIONS:Experience in coordinating/processing home health referrals and/or at least one year’s experience in a home health, hospice or community health setting strongly preferred.Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.Benefits At A Glance:PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

100% Tuition Assistance at The Pennsylvania College of Health Sciences

Paid Time Off and Paid Holidays

Shift, Weekend and On-Call Differentials

Health, Dental and Vision Coverage

Short-Term and Long-Term Disability

Retirement Savings Account with Company Matching

Child Care Subsidies

Onsite Gym and Fitness Classes

DisclaimerPENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.