A 60256 - Supervisor Patient Access

Reference #: JR24-46931

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position.Supervises and coordinates activities and employees related to all patient access processing including: registration, scheduling, and insurance verification, of patients within the healthcare system to ensure the financial viability of the clinical and business enterprise.MINIMUM QUALIFICATIONS:EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1.High school graduate or equivalent.

2.Obtain HFMA Certified Revenue Cycle Representative (CRCR) Certification within one (1) year of hire.

EXPERIENCE:

1. Two (2) years of patient financial services, patient access, or registration experience.PREFERRED QUALIFICATIONS:EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1.Associates Degree, BA or BS.

EXPERIENCE:

1.Two years of experience in a healthcare setting

2.Supervisory experience.CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

Supervises and coordinates activities related to registration & scheduling. Maintaining current knowledge of third party payor and managed care requirements

Coordinates and supervises access processing for verification, notification and pre-certification to minimize payment denials

Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians, and co-workers.

Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures as well as assist in development and upkeep of departmental policies and procedures

Coordinates registration, scheduling with other departments and/or outside referral sources/agencies/facilities to ensure continuity of care, timely communication and accurate patient processing.

Interviews and screens potential employees using Targeted Selection and makes recommendations department Manager or Director to aid in filling vacant positions

Ensures that training of new employees is completed as well as identifies on-going continuing education needs of existing employees

Handles patient/family or staff complaints, investigates complaint and makes recommendation on appropriate resolution

Monitors performance of staff on a daily basis to ensure efficient high quality service

Completes performance evaluations for new employees, as well as annual evaluations

Participates with Manager in evaluation of employees who fall below expectations

Able to institute first step (verbal counseling) of WVUH Corrective Action Policy

Coordinates staffing schedule including leave time to ensure adequate departmental coverage and maintains functional knowledge of operational areas and is able to step into staff as needed

Keeps staff informed of process, policy and other changes through presentation at regular staff meetings, face to face communications and e-mail correspondence

Assist staff in the coordination of financial services prior to visit with other departments or customers as appropriate

Communicates problem hindering workflow toManager or Director in a timely manner

Organizes and executes daily task in appropriate priority to achieve optimal productivity, accountability and efficiency

Assist with annual budget process

Maintains registration accuracy threshold of 95% as identified in audit processing

Compiles daily cash deposits and reconciles individual cash drawers

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must b met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping and feeling are necessary body movements utilized in performing duties throughout the work shift

Must be able to sit for extended periods of time

Must have reading and comprehension ability and must be able to read and write legible in English

Visual acuity must be within normal range

Must be able to communicate effectively

Must be able to exert in excess of 50 pounds of force occasionally to move patients or objects

Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office type environment

Patient care environment

SKILLS AND ABILITIES:

Excellent oral and written communication skills

Working knowledge of computers

Basic knowledge of medical terminology, third party payors, knowledge of business math, time of service collection, process ICD-9 and CPT coding preferred

Must demonstrate the ability to use tact and diplomacy in dealing with others

Excellent Customer service and telephone etiquette

Additional Job Description:Scheduled Weekly Hours:40Shift:Exempt/Non-Exempt:United States of America (Exempt)Company:WVUH West Virginia University HospitalsCost Center:8801 WVUH Ambulatory RegistrationAddress:451 Murtha DriveWaynesburgPennsylvaniaWVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)