Account Manager

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.Position Purpose: Act as Primary Point of Contact between all markets and operational departmentsManage and maintain assigned account relationships and service responsibilitiesProvide support and strategic business insights about products and services to management, peers and account leadershipCollaborate with the project management team during implementations and in the establishment of strong account relationships while ensuring a smooth transition of services for membersProvide training to account staff as needed on the use and function of the products and servicesCoordinate the design, development and rollout of service enhancements and related projects as requested by accountsShare Operational results with Markets during regularly scheduled meetings and communications with market leadershipCoordinate the tracking of all account related complaints/concerns and ensure timely follow-up, including resolution with all appropriate operations, cross functional and/or market staffWork with Operations staff to resolve problems or complaints identified by accounts and manage account issues to closureAssist in the development and completion of Account Corrective Action PlansSupport the markets with knowledge and data during RFPsAbility to travelEducation/Experience: Bachelor's degree or equivalent experience 5+ years of related account management, client services or other related experience. Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff.Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.TITLE: Account ManagerLOCATION: Various, PennsylvaniaREQNUMBER: 1449871