Aftermarket Product Engineer

As the Aftermarket Product Engineer, you are a critical part of our Aftermarket team, but also to our larger Global Team. Our teams are process, quality, trust and customer success oriented to provide the right product to the right customer at the right time. The Aftermarket business is critical to our organization, and requires technical knowledge of compressor systems, mechanical aptitude and a customer understanding to cultivate the immediate needs that can be translated into future product offerings.You will work in partnership with the Original Equipment Sales Team, the Aftermarket Sales Manager and the Engineering team to evaluate, modify and release products to the diaphragm compressor market. As part of the Product Engineer role, you will also support the many cross-functional teams in the day-to-day aftermarket order flow. This will include BOM research, component selection and deep dives into manufacturing drawings to ensure the right parts are delivered to the customer. This role will also require attention to documentation detail, specific to revising existing datasheets, existing Bill of Materials, Engineering references and Standard Operating Procedures.Responsibilities Include:Develop and maintain a comprehensive diaphragm compressor technical understandingManage the historical Aftermarket Install base list(s) for accuracy to product type, installation location, operational state.Recommend or work cohesively with cross functional teams for new product development recommendations or modifications to existing aftermarket products.Develop technical product announcements with the Marketing team for existing and new product releasesResponsible for being a spare parts expert, able to understand and communicate functional interactions of spares components in compressor and packaged system to customers. Expert knowledge will be critical in accurately identifying components for repair/ replacement.Generate recommended spare parts stocking lists for customers, working with Aftermarket Sales Administration to create, enter & process Aftermarket orders within the ERP systemManage and update Spare Parts List templates for ease of quoting and adherence to current pricing, channel partner discounts and recommended service intervalsSupporting the Aftermarket Sales Administrator with Bill of Material review, component selection and selecting a cross-fit for obsolete or aged componentsCultivate and maintain working relationships with cross-functional teams (R&D, Engineering, Production, Sales, Marketing) in an effort to understand new product opportunitiesSeek customer and market feedback and bring back to PDC Machines to help drive continuous improvement and development of competitive aftermarket offerings.Analyze customer feedback through Aftermarket Support Tickets (AST’s) for potential product development, part sale opportunities or customer troubleshootingLaise with Applications Engineering to remain current with PDC’s O.E. offeringsCheck for data inaccuracies in historical Bill of Materials, Quotes and documentation to correct or institute corrections in the applicable document systemsGenerating / creating /modifying existing processes for accurate product quoting, spare partsAssist with expediting urgent aftermarket orders with Logistics and Operations teamsDevelop and foster working relationships with PDC direct customers or Packagers through calls, in-person meetings or site visitsChallenging the current processes for operational inefficiencies to ensure PDC is maintaining a simple-to-do-business with mentality