Alumni Coordinator

The Alumni Coordinator is responsible for contacting all adult clients and the parents of adolescent clients post-discharge to foster alumni engagement, continuity of care, and HEDIS purposes. The Alumni Coordinator offers support and resources as needed, gathers actionable constructive feedback about the client and family experience, repairs relationships as needed, and screens for the need for readmission.ResponsibilitiesOutreach to clients at regular touchpoints to provide information on alumni services and to facilitate outcome data collection on target indicatorsAssists facilities in coordinating alumni meetings and eventsTimely documentation in SalesforceMaintain accurate and up-to-date database in Salesforce with contact and demographic information on program alumniUtilization of text/SMS technology to outreach to alumniCoordination of alumni emails & eventsRegular and accurate tracking and reporting of activitiesCommunicate in sensitive and compassionate manner evidencing thorough understanding of clinical considerations with regard to eating disorders and mental healthFamiliar with all HIPAA laws and ensure all communication is HIPAA compliant.Works closely with Operations and Business Development to ensure superior coordination of care and expand resource networkThis is a full-time position at our corporate office.