Assistant Technology Support

09 Oct 2024

Vacancy expired!

Job SummaryAs a Technology Support Analyst Assistant, you will document, troubleshoot and resolve or escalate basic internal technology break-fix/user help issues following documented processes while ensuring end-user satisfaction. You will work as a Level 1 front-line Support Analyst, answering end-users' phone calls and web tickets for our 24/7 Technology Service Desk.Job Description

  • Experience Required: 0 to 2 years of customer service related experience
  • Experience Desired: 0 to 2 years experience working in a call center, experience working in a retail environment
  • Education Required: Associates Degree
  • Travel Required: Regional - Daily, Less than 10%

Job Responsibilities
  • Provide first line systems support and customer service for technology hardware, software, and process issues while ensuring that customer problems are documented, troubleshot and resolved or escalated according to documented procedures.
  • Proactively learn new technologies and expand knowledge of current technologies through exploring knowledge base, leveraging Level 2 Analysts, and exploring in lab environment.
  • Communicate system outages and issue statuses to IS and business leaders in a clear and timely manner.
  • Possess the desire and flexibility to work early mornings, nights and weekends.
About UsAt Giant Eagle Inc., we're more than just food, fuel and convenience. We're one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It's why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us the one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo's, our grocery Stores through our Corporate home office we are working together to put food on shopper's tables' and smiles on their faces. We're always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.

  • ID: #20899086
  • State: Pennsylvania Pittsburgh 15238 Pittsburgh USA
  • City: Pittsburgh
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2021-10-09
  • Deadline: 2021-11-27
  • Category: Et cetera