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Job SummaryAs a Technology Support Analyst Assistant, you will document, troubleshoot and resolve or escalate basic internal technology break-fix/user help issues following documented processes while ensuring end-user satisfaction. You will work as a Level 1 front-line Support Analyst, answering end-users' phone calls and web tickets for our 24/7 Technology Service Desk.Job Description
- Experience Required: 0 to 2 years of customer service related experience
- Experience Desired: 0 to 2 years experience working in a call center, experience working in a retail environment
- Education Required: Associates Degree
- Travel Required: Regional - Daily, Less than 10%
- Provide first line systems support and customer service for technology hardware, software, and process issues while ensuring that customer problems are documented, troubleshot and resolved or escalated according to documented procedures.
- Proactively learn new technologies and expand knowledge of current technologies through exploring knowledge base, leveraging Level 2 Analysts, and exploring in lab environment.
- Communicate system outages and issue statuses to IS and business leaders in a clear and timely manner.
- Possess the desire and flexibility to work early mornings, nights and weekends.
- ID: #20899086
- State: Pennsylvania Pittsburgh 15238 Pittsburgh USA
- City: Pittsburgh
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2021-10-09
- Deadline: 2021-11-27
- Category: Et cetera