Associate Youth Ombudsperson

The Office of the Ombudsperson Deputy Ombudsperson shall serve under the direction of the Ombudsperson. We are looking for someone who is compassionate, inquisitive, and fair-minded with a demonstrated ability to exercise sound judgment and maintain confidentiality. Responsibilities of the Associate Deputy Ombudsperson include:Monitoring and Data Collection Analyzing short and long-term data to identify issues that may be affecting quality of service and may require corrective action;Monitoring and evaluating City agency action in response to complaints, grievances or incidents.Receiving, documenting, and resolving complaints using a variety of conflict resolution strategies;Monitoring system performance, analyzing data and preparing written reports;Conducting administrative investigations and evaluation of services;Communicating Results Assist with drafting written reports and recommendations to City agencies and officials to address complaints, adjust policy or procedure and otherwise improve the residential placement process;Assist with annually reporting on the work of the OYO;Assist with publishing data and informational resources to guide youth, family members and policy-makers;Conduct community outreach and appearing in public forums to present the OYO’s work and encourage  community and stakeholder engagement.Assist with the creation and dissemination of fliers, brochures, and other written materials needed to promote the OYO.Engaging and Educating Assist with monitoring and responding to queries and complaints that come through the OYO’s email account, website complaint form, phone number/hotline, walk-ins, etc.Visiting and inspecting sites to evaluate service quality and youth wellbeing;Developing and delivering informative materials and educational programs for youth in residential placements, family members, advocates and other stakeholders;Developing and maintaining an independent avenue to receive complaints and grievances;Conducting or leading interviews of facility personnel, City employees, youth and others;Supporting best practices research and secondary research, theory and practice relevant to youth residential placements.Work-LifeWorking hours are generally 37.5 hours per week. Our team is currently hybrid with both virtual and in-office days; however, the position can opt to come in the office each day if desired.