Bilingual Inside Sales Coordinator

DescriptionPOSITION TITLE: Inside Sales CoordinatorJBS/MOPAC- SOUDERTON, PENNSYLVANIAWe currently have an immediate opening for a bilingual English/Mandarin or Cantonese, Fujianese dialect preferred, Inside Sales Coordinator in our Souderton, PA Rendering facility. The ideal candidate will work closely with our Sales, Support, Dispatch, and external customers in regards to the servicing & continued growth of our rendering accounts.QUALIFICATIONS:

Bilingual; fluency in Mandarin/Cantonese is required to effectively communicate with our customer base,

Ability to effectively present information and respond to questions from management, clients, customers, and the general public

Strong computer skills (Microsoft Word, Excel, Outlook)

Excellent customer service attitude and skills

Must have outstanding communication skills both written and verbal to manage customer transactions via phone and email

Must be able to set goals and reach deadlines

Ability to maintain strong working relationships with internal and external customers

Perform various clerical functions to analyze and support customer accounts

Must pay strong attention to detail

Must be able to work in a team environment

PRINCIPAL RESPONSIBILITIES:

Process customer orders/changes according to established department policies and procedures.

Data entry (new accounts, cancellations, driver ticket entry, etc.)

Assisting customers with their questions and/orcomplaints regarding services

Follow up with customers regarding low tonnage and/or service problems

Assist our Sales Team by setting up accounts over the phone

Follow up with our customers in a timely and professional manner

Build a strong knowledge of MOPACproducts and services

Perform other duties as needed and directed by management

One year of experience in a fast-paced service related position required.EOE/Vets/Disability