Biomedical Equipment Tech (Level II, III, and IV)

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

• Under moderate supervision, maintains, repairs, and calibrates patient care medical devices. Provides technical support for low and medium risk equipment.
• Correctly and efficiently applies basic and expanded technical skills following Original Equipment Manufacturers (OEM) or Alternative Equipment Maintenance (AEM) recommendations.
• Evaluates issues, identifies a resolution and consults with more experienced team members or leadership as needed.
• Completes assignments to meet turnaround time and quality metrics.
• Performs quality assurance inspections in accordance with applicable codes, standards, and manufacturer recommendations.
• Maintains vendor-recommended preventive maintenance program.
• Maintains a cost-effective inventory, utilizing second sources, of replacement materials required to service and maintain medical devices within the facilities.
• Maintains appropriate service and calibration documentation in accordance with applicable laws and standards.
• Provides technical training and mentorship to entry level Biomedical Equipment Technicians (BMET) concerning patient care medical devices. Assists staff with tasks that have been mastered.
• Uses understanding of Regulatory and Safety requirements to communicate Biomed compliance to departmental owners.
• Assists with training of clinical personnel on user operation and maintenance of equipment, as needed.
• Recommends the use of outside service personnel, as required.
• Researches industry Best Practice and uses information to solve current challenges or issues.
• Attends pertinent service and training seminars as required, to enhance skill level and decrease device operational costs, post warranty.
• Assists with the acceptance inspections, the relocation of existing, and with the installation of new equipment when required.
• Provides the customer with a professional and enjoyable experience. Approaches customers equipped with attentiveness, empathy, patience, and knowledge.
• Special projects as assigned by Manager.
• On-Call service are 24x7 and may be required for this job.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

• Working under little to no supervision, maintains, repairs and calibrates patient care medical devices. Provides technical support for low, medium and high risk equipment, utilizing a strong understanding of medical device integration and networking.
• Correctly and efficiently applies basic and expanded technical skills following Original Equipment Manufacturers (OEM) or Alternative Equipment Maintenance (AEM) recommendations.
• Evaluates issues, identifies a resolution and independently completes repair. As needed, engages senior team members or leadership for consultation or guidance.
• Completes assignments to meet turnaround time and quality metrics.
• Performs quality assurance inspections in accordance with applicable codes, standards, and manufacturer recommendations.
• Maintains vendor-recommended preventive maintenance program.
• Maintains a cost-effective inventory, utilizing second sources, of replacement materials required to service and maintain medical devices within the facilities.
• Maintains appropriate service and calibration documentation in accordance with applicable laws and standards.
• Provides technical training and mentorship to junior Biomedical Equipment Technicians (BMET) concerning patient care medical devices. Assists staff with tasks that have been mastered.
• Uses understanding of Regulatory and Safety requirements to communicate Biomed compliance to departmental owners.
• Assists with training of clinical personnel on user operation and maintenance of equipment, as needed. Provides technical assistance and instruction to personnel regarding equipment operation and maintenance.
• Recommends the use of outside service personnel, as required.
• Researches industry Best Practice and uses information to solve current challenges or issues.
• Participates in environment of care (EOC) rounds with follow up corrective action plan.
• Attends pertinent service and training seminars as required, to enhance skill level and decrease device operational costs, post warranty.
• Assists with equipment planning and pre-purchase evaluations of new equipment.
• Assists with the acceptance inspections, the relocation of existing, and with the installation of new equipment when required.
• Provides the customer with a professional and enjoyable experience. Approaches customers equipped with attentiveness, empathy, patience, and knowledge.
• Reviews outcome of preventive maintenance actions and makes recommendations to department staff concerning improvements.
• Provides or assists with in-service educational programs on use of equipment.
• Recommends new equipment and testing procedures.
• Collaborates with Information Services to ensure Health Insurance Portability and Accountability Act (HIPAA) compliance and connectivity of biomedical devices.
• Understands and complies with Joint Commission and other applicable standards and regulations.
• Special projects as assigned by Manager.
• Position may require on-call 24x7.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

• Working independently with general management guidance, maintains, repairs and calibrates patient care medical devices.
• Provides technical support for low, medium and high risk equipment, utilizing a strong understanding of medical device integration and networking.
• Participates in regulatory readiness and manages recall notifications.
• Correctly and efficiently applies expanded technical skills following Original Equipment Manufacturers (OEM) or Alternative Equipment Maintenance (AEM) recommendations.
• Evaluates issues, identifies a resolution and independently completes repair or resolves issue. Ability to solve the majority of issues and utilizes advanced knowledge to identify appropriate next steps in troubleshooting process.
• Completes assignments to meet turnaround time and quality metrics.
• Performs quality assurance inspections in accordance with applicable codes, standards, and manufacturer recommendations.
• Maintains vendor-recommended preventive maintenance program.
• Maintains a cost-effective inventory, utilizing second sources, of replacement materials required to service and maintain medical devices within the facilities.
• Maintains appropriate service and calibration documentation in accordance with applicable laws and standards.
• Provides technical training and mentorship to all other Biomedical Equipment Technicians (BMET) concerning patient care medical devices. Assists staff with more complex tasks that have been mastered.
• Assists with training of clinical personnel on user operation and maintenance of equipment, as needed.
• Recommends the use of outside service personnel, as required.
• Researches industry Best Practice and uses information to solve current challenges or issues.
• Participates in environment of care (EOC) rounds with follow up corrective action plan. Participates in State and CMS site inspections.
• Attends pertinent service and training seminars as required, to enhance skill level and decrease device operational costs, post warranty.
• Assists with equipment planning and pre-purchase evaluations of new equipment.
• Assists with the acceptance inspections, the relocation of existing, and with the installation of new equipment when required.
• Provides the customer with a professional and enjoyable experience. Approaches customers equipped with attentiveness, empathy, patience, and knowledge.
• Provides technical assistance and instruction to personnel regarding equipment operation and maintenance.
• Reviews outcome of preventive maintenance actions and makes recommendations to department staff concerning improvements.
• Assists senior biomedical engineering technicians or supervisor with in-service educational programs on use of equipment.
• Recommend new equipment and testing procedures.
• Provides in-service educational programs on use of equipment.
• Collaborates with Information Services to ensure Health Insurance Portability and Accountability Act (HIPAA) compliance and connectivity of biomedical devices.
• Understands and complies with Joint Commission and other applicable standards and regulations.
• Special projects as assigned by Manager.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

• H.S. Diploma/GED and 2+ years' experience troubleshooting and maintaining electromechanical systems
• Associate's Degree Applied Science or related field preferred 1+ years related experience (Military, Healthcare hospital or field service environment)
• Bachelor's Degree Applied Science or related field preferred 0-1 years related experience and/or training, or equivalent combination of education and experience
• Other DoD BMET Program and 1+ years related experience (Military, Healthcare hospital or field service environment)

• AAMI certification preferred
• Valid Driver's License (if required by assignment)
• Car Insurance (if required by assignment)
• Use of a personal vehicle (if required by assignment)

• Must be capable of trouble-shooting bio-medical devices and related equipment
• Must possess knowledge about the proper use of diagnostic tools, test equipment and software, where applicable
• Experience working with medical hardware, software and equipment products
• Understand medical device usage within a health system environment
• Experience working with Health System process and/or system design concepts
• Strong customer service orientation and ability to follow through issues to resolution.
• Ability to interact with all levels of Health System personnel to include: management staff, consulting staff, clinicians, clinical administrators, etc.
• Familiar with process improvement activities
• Knowledge of healthcare operations and the use of medical technology in the practicing healthcare environment required
• Must be able to function as part of a team providing a high level of quality service to clients
• Ability to utilize Microsoft Office products and asset management software
• Understanding of medical PCs, peripherals, medical network hardware, clinical network applications and cybersecurity.

• H.S. Diploma/GED and 5+ years' experience troubleshooting and maintaining electromechanical systems
• Associate's Degree Applied Science or related field preferred 4+ years related experience (Military, Healthcare hospital or field service environment)
• Bachelor's Degree Applied Science or related field preferred 3+ years related experience and/or training, or equivalent combination of education and experience
• Other DoD BMET Program and 4+ years related experience (Military, Healthcare hospital or field service environment)

• AAMI certification preferred
• Valid Driver's License (if required by assignment)
• Car Insurance (if required by assignment)
• Use of a personal vehicle (if required by assignment)

• Must be capable of trouble-shooting bio-medical devices and related equipment
• Must possess knowledge about the proper use of diagnostic tools, test equipment and software, where applicable
• Experience working with medical hardware, software and equipment products
• Understand medical device usage within a health system environment
• Experience working with Health System process and/or system design concepts
• Strong customer service orientation and ability to follow through issues to resolution.
• Ability to interact with all levels of Health System personnel to include: management staff, consulting staff, clinicians, clinical administrators, etc.
• Familiar with process improvement activities
• Knowledge of healthcare operations and the use of medical technology in the practicing healthcare environment required
• Must be able to function as part of a team providing a high level of quality service to clients
• Ability to utilize Microsoft Office products and asset management software
• Understanding of medical PCs, peripherals, medical network hardware, clinical network applications and cybersecurity.

• H.S. Diploma/GED and 8+ years' experience troubleshooting and maintaining electromechanical systems
• Associate's Degree Applied Science or related field preferred 6+ years related experience (Military, Healthcare hospital or field service environment)
• Bachelor's Degree Applied Science or related field preferred 5+ years related experience and/or training, or equivalent combination of education and experience
• Other DoD BMET Program and 6+ years related experience (Military, Healthcare hospital or field service environment)

• AAMI certification preferred
• Valid Driver's License (if required by assignment)
• Car Insurance (if required by assignment)
• Use of a personal vehicle (if required by assignment)

• Must be capable of trouble-shooting bio-medical devices and related equipment
• Must possess knowledge about the proper use of diagnostic tools, test equipment and software, where applicable
• Experience working with medical hardware, software and equipment products
• Understand medical device usage within a health system environment
• Experience working with Health System process and/or system design concepts
• Strong customer service orientation and ability to follow through issues to resolution.
• Ability to interact with all levels of Health System personnel to include: management staff, consulting staff, clinicians, clinical administrators, etc.
• Familiar with process improvement activities
• Knowledge of healthcare operations and the use of medical technology in the practicing healthcare environment required
• Must be able to function as part of a team providing a high level of quality service to clients
• Ability to utilize Microsoft Office products and asset management software
• Understanding of medical PCs, peripherals, medical network hardware, clinical network applications and cybersecurity.