Bus Analys Conslt Sr-Non Tech

Job ProfilePosition Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analysis Consultant within PNC's Retail organization, you will be based in the PNC Footprint. This is a remote position and can sit anywhere within the PNC footprint except for Colorado, Hawaii, and Alaska. In person activities may occur periodically based on business need.Consumer Banking is a critical part of PNC's strategy for future growth. Our business is defined by its customer service excellence within our branch network. To successfully expand our business out of footprint we must bring the same level of service to a digital experience through a renewed understanding of our customers' needs and motivations. Born from this need, Consumer Banking is a unified team of banking experts, creative thinkers, technologists and delivery professionals dedicated to defining, building and delivering end-to-end experiences that engage our customers in a new way.Successful candidates may have the following experience:Aptitude for learning new technology and business processes (Software Product Business Knowledge)

Understanding of Retail products and the Customer experience

Experience working directly with various business stake holders and partners (Effective Communications)

Ability to manage multiple assignments (Project Management/Process Management)

While not required, understanding of Agile project methodologies is preferred (Software Product Business Knowledge)

Direct experience working as a Business Analysis Consultant is preferred

Hiring RequirementsJob Description Directs the collection and interpretation of business requirements. Participates in the development and review of complex processes and procedures, workflow analytics and reporting. Serves as a subject-matter advisor to staff.

Oversees the development and maintenance of all applicable policy and procedure documentation.

Independently obtains and identifies the business requirements needed to carry out and improve complex business processes.

Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs.

Drives the development, analysis and distribution of complex reporting.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies Business Assessment - Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities; ability to assess the benefits, risks, and success factors of potential applications.Business Case Justification - Knowledge of the how's and why's of preparing and justifying business cases and value propositions; ability to justify business expenditures by identifying cost, benefits, ROI, opportunities, and risks.Consulting - Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations.Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Effectiveness Measurement - Ability to measure the quality and quantity of work effort for the purpose of improvement.Problem Management Process - Knowledge of and ability to bring a reported problem to successful resolution.Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.Process Management - Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.Project Management - Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.Requirements Analysis - Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.Service Request Management Process - Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests.Software Product Business Knowledge - Knowledge of and experience with the business aspects and operation of a software product; knowledge of the install base, current uses, future plans, and product vision. Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Education BachelorsAdditional Job Description Benefits PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC (https://www.pncbenefits.com/newhire.html) .Disability Accommodations Statement: The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.Equal Employment Opportunity (EEO): PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/hr/onboarding/pncccpaprivacydisclosureemployee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.