Business Process Analyst-Customer Experience (CX)-Contract

Define the business cases for each of the new initiatives and while not playing a project management role, will provide oversight for their implementation.Develop clear picture of Current State processes and gaps to achieve future stateWork directly in the business groups to define new areas of improvement and prioritize process improvements.Participate in design reviews, develops recommendations for how to improve or redesign relevant software tools to meet the needs of the company’s process design.Develop business process maps and translates functional requirements to hand over to Technology center teams or contractors to build out system changes.Coordinate with technology architects and other business channelsIdentify and decompose complex business problems and develop recommendations and/or design solutionsProvide project management leadership to ensure new initiatives are delivered as promised to the business as needed.Work with business to define and build business case justification for new initiativesIdentify testing scenarios and supports test script development as neededLead IT Single Point of Contact within a defined business area to drive new initiatives forward between business and IT