Case Manager

Req ID: R0062561The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.Need Help?If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email toAccessibilityor call 877-891-2510 (accommodation requests only; other inquiries won't receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description:Maintain primary ownership of cases during the underwriting process which requires engaging in frequent communication and coordination between life insurance agents, life insurance carriers, and internal resources. Responsible for setting their agent's expectations appropriately and providing a World Class Customer Service experience throughout the process.Essential Duties and Responsibilities:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.Receives and reviews new insurance applications for missing information, i.e., forms, signatures, policy criteria, etc., prior to submission to the insurance carrier

Orders, and reviews underwriting requirements including Attending Physician Statements, Inspection Reports, Motor Vehicle Reports, supplemental forms and other medical requirements for submission to the carrier

Conducts regular follow-up via phone primarily and email and/or fax secondarily, on all outstanding underwriting requirements.

Organizes and prioritizes workload to ensure case is processed, issued, and placed in a timely manner while maintaining frequent communication to manage customer expectations appropriately

Maintains internal processing database to document work activity and communication on all assigned cases

Acts as a conduit for all issues associated with a case to include coordination with all internal departments

May have responsibility for reviewing issued insurance policy for accuracy before mailing to insurance agent

Follows-up with insurance agents on policy delivery requirements, including application amendments, health statements, insurance premium etc., to ensure policy is placed within specified timeframe

Taking initiative to review other than applied for offers on term cases to determine if alternatives exist

Required Skills and Competencies:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Exceptional interpersonal and written communication skills

Ability to provide excellent customer service to both internal and external customers

Effective time management skills

Ability to prioritize and accomplish multiple tasks simultaneously in a fast paced sales environment

Capable of working independently as well as in a team environment

Ability to work in a self-directed fashion

Experience with PC's in a Windows environment

Proficiency with Microsoft Office including Word, Excel, Outlook, and the ability to navigate and utilize the Internet

Proficiency with office equipment including fax machines, copiers, telephone systems, etc.

Four year college degree in business or a related field or equivalent combination of education and relevant experience

2+ years of customer service experience

1-2 years of Life insurance experience preferred

Demonstrated history of relationship management success

Ability to work without close supervision and to exercise independent judgment and problem solving in a professional area

Demonstrated time management and organizational skills

Strong attention to detail and accuracy

Ability to communicate precisely and professionally in both verbal and written communication with internal and external customers alike

Ability to react to change in a productive and positive manner

Ability and willingness to support team to accomplish team goals

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify© 2017 SunTrust Banks, Inc. All rights reserved.SunTrust is federally registered service marks of SunTrust Banks, Inc.