Central Scheduler

Join our team of Life Changers!UPMC is hiring a Full-Time, Central Scheduler to support the office in Hanover.Excellent benefits, a fast-paced environment, and friendly team are just a few of our perks.Shift is Mon.-Fri. 6:45am- 3:15pm.Apply Today!Purpose:Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks.Responsibilities:

Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies

Directs phone calls to proper destination or takes messages as needed.

Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patients needs.

Assists with contacting and rescheduling patients when providers schedules change.

Actively practice behaviors associated with Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E.2.

Incorporate leading/evidence-based practice in quality/safety into every day work.

Commit to high quality, safe work; encourage others to have similar standards.

Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events.

Encourage patient and family involvement in processes involving patient safety.

Speak up with other service partners to ensure high quality and safety.

Create, maintain, and enter information into databases.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

High school diploma or equivalent required.

Two years experience working in a physicians office or medical field required.

Associates degree required in lieu of experience.

Experience in a telephone communication center preferred. Licensure, Certifications, and Clearances:

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UPMC is an Equal Opportunity Employer/Disability/Veteran