C2H - IT-Sr Systems Mgmt Analyst (Job scheduling - TWS, ServiceNow, Oracle) - Onsite

Description: 2. What is the specific title of the position? IT-Sr Systems Mgmt Analyst 3. Where is the work to be performed? Horsham, PA 4. Can you please provide a summary of the project/initiative which describes what's being done? - The candidate will work as part of a dedicated IT operations support team. This team supports leading edge mission critical applications. The candidate will be responsible for operational support activities and tasks including (but not limited to) software troubleshooting, and network and hardware problem triage, remediation, and resolution. They will conduct release activities supporting the SDLC through production deployment. The candidate will also be responsible for developing and implementing batch scheduling and file delivery jobs to meet the needs of the application. In addition, as part of the team's innovation goals, the candidate will develop, utilize, and maintain system/process documentation and reports. The candidate must have strong verbal and written communication skills, and effectively present technical issues to a non-technical audience. The person must be customer-focused with the ability to prioritize tasks in a dynamic environment. The candidate will be working in an IT operations team utilizing service management and service delivery principles. When required, they will provide off-hours support for software release activities and the triage and resolution of high-priority production incidents. 5. What does the ideal candidate background look like (ex: healthcare specific background, etc.)? - Healthcare specific back ground will be helpful, not necessary. - 6. What does the team make-up look like how many members and what is the break-down of the team's skill sets (ex: 1 PM, 4 Developers, etc.)? - 1 - Scrum Master, 6 - Systems Management Analyst, 1 Sr. Systems Management Analyst 7. What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis) - Monitor the environment health, and drive improvements to enhance availability and performance - Identify and remediate failed batch and real-time processing events - Manage Critical incident call support (24x7) - Take a lead role in technical problem solving - Take the lead in business/senior management communications. - Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SMEs as needed to drive incident and problem management - Identify opportunities for automation and operational efficiencies - Ensure support readiness prior to the deployment of any change to the production environment 8. What skills/attributes are a must have (Please be detailed as to number of years of experience)? - The following skills with overall experience of 8 years or more is required - Job scheduling experience with tools like TWS - Experience with tools like ServiceNow - Data base experience like Oracle db /sql server or any other database - Experience with tools like sql developer - 9. What skills/attributes are nice to have? - Experience monitoring tools like Splunk, Dynatrace, SiteScope - Experience with tools like RabbitMQ, OpenShift, Jenkins 10. What are the work hours? (ex. 9am-5pm, day/night shifts, rotating shifts, etc) - 9am-5pm day shift and will have on call rotation for the weekend support. 11. What does the interview process look like? a. How many rounds? 2 rounds b. Video vs. phone? Video c. How technical will the interviews be? These are technical interviews