Childline Caseworker

Reference #: 4575801

THE POSITIONAre you looking for a rewarding career where you have a positive impact on the lives of children? The Department of Human Services is seeking team members to be part of a diverse network that supports and strengthens families to provide safe, nurturing, and healthy environments for children. Apply today to join the Office of Children, Youth and Families (OCYF) in our vision of all children growing up in a loving and permanent family and community!DESCRIPTION OF WORKAs a Childline Caseworker, you will be working alongside an amazing team of professionals receiving and processing reports of suspected child abuse and neglect and referring them to the appropriate investigating agency. Investigating agencies include county children and youth agencies, regional offices of OCYF, law enforcement, and licensing agencies. Please know that you will be handling child abuse calls, which means you will be hearing and discussing disturbing child abuse details which could include physical abuse, sexual abuse, and the death of a child. In this role, your primary function will be receiving child abuse and neglect reports by phone. This requires the ability to type proficiently while conducting an interview, as you actively listen, ask clarifying questions, and classify the information provided.

Interested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:Full-time employment, 37.5-hour work week

Hotline coverage is ensured through shift work on a 24/7 basis. Shifts are determined based on seniority and are subject to change based on operational needs. The shifts are as follows, each with a 30-minute lunch, and can have varying break days that may be any two consecutive days within the seven-day period:

12:00 AM to 8:00 AM

7:00 AM to 3:00 PM

8:00 AM to 4:00 PM

9:00 AM to 5:00 PM

12:00 PM to 8:00 PM

3:00 PM to 11:00 PM

5:00 PM to 1:00 AM

Due to operational demands, there are opportunities for voluntary overtime. Any remaining overtime needs will result in mandated overtime. Mandated overtime can be scheduled any time outside of your regularly scheduled shift, including break days and holidays. Incumbents in this position should expect to work overtime on a weekly basis, averaging 8 hours per week.

ChildLine is located at 2525 North 7th Street, Harrisburg, PA 17110. This is the only work location in the Commonwealth for this position. Training may consist of in-office and virtual learning and typically lasts three months. Training hours will mostly be 8:00 AM to 4:00 PM but will consist of other shifts as needed. The first two weeks of training will be held in Harrisburg.

This position has free parking.

Telework: You may have the opportunity to work from home (telework) part-time up to 3 days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

Salary: In some cases, the starting salary may be non-negotiable. Please note: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $50,836.00 (before taxes).

You will receive further communication regarding this position via email. Please check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:A bachelor's degree; or

An equivalent combination of experience and training.

Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirement , follow the link and click on Residency.

You must be able to perform essential job functions.

Legal Requirement:

This position falls under the provisions of the Child Protective Services Law.

Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.EXAMINATION INFORMATIONCompleting the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

Your score is valid for this specific posting only.

You must provide complete and accurate information or:

your score may be lower than deserved.

you may be disqualified.

You may only apply/test once for this posting.

Your results will be provided via email.The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.