Clinical Laboratory Assistant I

Reference #: 1011761

SHIFT:Day (United States of America)Seeking Breakthrough MakersChildren's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.CHOP's Commitment to Diversity, Equity, and InclusionCHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.A Brief Overview

Under the general supervision of the Lead and Supervisor: process laboratory specimens, data entry, and specimen transport as ordered by the respective physicians. Must exhibit the ability to work independently and provide customer service using CHOP ICARE values and Service Standards.This role will processing and laboratory services responsibilities for the Metabolic and Advanced Diagnostic Lab.What you will do

Central Lab Services - Specimen Processing

Assess specimen requirements and specimen integrity

Triage, accession, process, and deliver specimens following established procedures

Store specimens according to laboratory-specific storage directives as needed

Customer Service

Face-to-face

Guided by CHOP ICARE Values and Service Standards

Interfacing with patients, laboratory staff, medical staff, medical courier, and vendors

Provide a patient-centric collaborative experience

Diffuse anger or frustration, aim to provide solutions

Answer questions and provide support

Phone

Proper phone etiquette following established procedures

Ensure a warm tone of voice

Diffuse anger or frustration, aim to provide solutions

Answer question and provide support

Call critical lab values to clinician

Specimen handling

Treat each specimen as a person

Exhaust all options when problem-solving to avoid re-collection

Equipment maintenance

Maintain and clean medical laboratory equipment (e.g. centrifuges, vortex, refrigerator, freezers)

Limited messenger service as required

Promptly delivers specimens or paperwork throughout the health care campus as required.

Promptly activates and executes the pneumatic tube downtime procedures as required

Is knowledgeable in the use of resources to identify transport temperatures for all specimens and ensure stability

Scheduling

Must be flexible in scheduling and cooperation in performing all assigned tasks

Responsible for working rotating on-call, weekends, and holidays

Performs other duties as assigned by the Phlebotomy and Central Lab Services leadership teamSchedule

Monday - Friday: 12:30pm - 5:00pmEducation Qualifications

High School Diploma / GED Required

Technical Diploma Phlebotomy Preferred

Experience Qualifications

Scientific laboratory Preferred

Skills and Abilities

Knowledge: basic biology, basic chemistry, English language, customer service, public safety and security

Technology skills: electronic mail, Microsoft Office applications, typing, internet software, Microsoft Windows

Other skills: active listening, reading comprehension, critical thinking, speaking, complex problem solving, monitoring, time management, writing, active learning, coordination, judgment and decision making, service orientation, social perceptiveness.

Abilities: oral expression, near vision, manual dexterity, perceptual speed, information ordering, problem sensitivity, o al comprehension, finger dexterity, written comprehension, arm-hand steadiness, deductive reasoning, selective attention, speech clarity, speech recognition, visual color discrimination, writing expression, number facility

Licenses and Certifications

Medical Laboratory Technician (MLT) - American Society for Clinical Pathology (ASCP) - upon hire - Preferred or

Certified Phlebotomy Technician (PBT) - ASCP - The American Society for Clinical Pathology (ASCP) - upon hire - PreferredTo carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.EEO / VEVRAA Federal Contractor | Tobacco StatementChildren's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.