Collections Specialist

Job Description

The Collections Specialist is a client facing member of the accounting organization who interacts with both internal and external clients regarding collections activities. This position will be mainly responsible for communicating with clients to minimize past due accounts, collect past due accounts and resolve billing disputes.

Including, but not limited to the following:

• Reviews accounts receivable aging reports and client accounts receivable balances and takes appropriate steps to obtain timely payments
• Work with sales team and revenue accountant to resolve client billing disputes
• Reconcile client billings and payments to ensure accurate accounts receivable balances
• Solicits payments for overdue accounts through regular follow-up with delinquent customers
• Provide customers with proof of deliveries, copies of invoices, purchase order numbers, project numbers, project managers, etc., as needed to facilitate and accelerate client payments
• Establish strong business relationship with clients’ purchasing, procurement, and accounts payable organizations
• Navigates client websites in order to input or retrieve payment information
• Send collection letters and statements
• Advise the sales teams of clients with a large balance of past due receivables and make recommendations regarding placing clients on credit hold.
• Work with external collection agencies and legal counsel on delinquent accounts
• Respond timely to internal and external clients' queries and requests concerning billing
• Create and maintain documentation regarding collection activity by client as necessary

Qualifications

• Minimum of 3+ years’ experience with collections
• Must have strong interpersonal and communication skills and be able to tactfully interface with internal and external clients (including phone and e-mail)
• Able to analyze receivables situations, and then apply creative problem-solving skills to resolve client disputes and disagreements
• Tenacity and an aptitude for timely and meaningful follow through on collection activities and initiatives
• Organized and able to manage collection activities on multiple past due accounts
• Strong attention to detail and accuracy
• Basic knowledge of invoicing, accounts receivable, collection cycles and the related accounting
• Proficient with the Microsoft Office Suite of products (Outlook, Excel, Word)
• Familiarity with NetSuite beneficial

Additional Information

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

M3 reserves the right to change this job description to meet the business needs of the organization