Communications Lead - Retail Lending

Job ProfilePosition Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Communications Lead within PNC's Corporate Communications organization, you may be based in the PNC footprint.A successful candidate will develop and lead internal communications strategies for Retail Lending and its senior leaders. This role requires closely partnering with external media, marketing and communications partners to develop strategies focused on shaping the Retail Lending and mortgage narrative on a national scale; developing creative and effective communications to engage employees and partners about the strategic priorities of the business, particularly for the mortgage business; demonstrating Retail Lending's expertise through thought leadership content; and ensuring an inclusive culture - one where all employees feel seen, heard and supported to do their best work.Issues are often sensitive, complex and involve change impacting large employee groups. Target employee population is geographically diverse. Role requires strategic thought leadership, curiosity and innovative thinking, strong business writing skills across channels, diplomacy, the ability to manage multiple priorities/projects, and delivery of effective internal communications solutions.Our ideal candidate will have financial services communications experience. While knowledge of Retail Lending and mortgage products, services and operations is beneficial, it is not required. A solid background in strategic business communications is desired.This is a remote position and can sit anywhere within the PNC footprint, except for Colorado, Hawaii, Alaska. There is limited expectation for regular in person, in office activities.Job Description Develops communication strategies in support of the strategic direction and oversees initiatives, materials, and staff priorities.

Develops communication strategies; plans, researches, and develops content for complex communications initiatives.

Identifies issues and opportunities, serves as trusted advisor to organization on all aspects of communication, and engages other parts of the organization to ensure strategic alignment, clarity, and accuracy of message.

Coordinates final review and approval before internal or external communications are released.

Leads project teams of increasing complexity, influences outcomes, and evaluates success as appropriate.

Consults and advises on communications strategies based on data-driven insights.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies Copywriting and Editing - Knowledge of a variety of formats, styles, and techniques for publishing materials; ability to develop and review these materials to promote business related activities.Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Influencing - Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.Media Channel Management - Knowledge of different media channels (e.g. TV, radio, press, etc.); ability to evaluate and select the most preferable media outlets to ensure information is effectively delivered to target audiences.Organizational Communications - Knowledge of and ability to utilize the means, tools, techniques and media to communicate information about the organization internally and externally.Planning: Tactical, Strategic - Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Education BachelorsAdditional Job Description Base Salary: Commensurate with skills and experience.Benefits PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC (https://www.pncbenefits.com/newhire.html) .Disability Accommodations Statement: The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.Equal Employment Opportunity (EEO): PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/hr/onboarding/pncccpaprivacydisclosureemployee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.