Vacancy expired!
- Implement the Retention Module of Target X including Advisor dashboards, Early Alerts, Faculty referrals and student success scorecards.
- Work collaboratively with campus units and academic divisions to improve processes and maximize utilization of the CRM.
- Monitor system performance and complete CRM system audits.
- Act as trouble shooter and point-person for faculty, staff, and other front-end users.
- Develop training manuals, and user guides and design and deliver on-going, training for administration, faculty, and staff.
- Provide ownership and leadership of the implementation, utilization and expansion of the College’s CRM – Recruitment and Retention Suite modules. This position will manage the CRM from beginning-to-end, including systems administration, configuration, customizations, end user training and upgrades.
- Serve as a subject matter expert for the implementation of the Target X CRM Retention Suite of tools, including Engage, Student Success Dashboards, Cohort Management and communications. Also serve subject matter expert for any related Salesforce or third-party integrations, including Signal Vine, Axiom Elite, and Informatica.
- Map existing business processes into the Retention Suite of tools as listed above, ensuring that each tool is built to support the student’s journey from enrolled to graduation. Map existing data architecture from Ellucian Colleague and other data sources for full Target X implementation.
- Serve as a system administrator for the Target X CRM Retention Suite of tools, and as a subject matter expert for any related Salesforce or third-party integrations, including Signal Vine, Axiom Elite, and Informatica.
- Develop Student Retention scoring tools and formulas to identify high-priority student interventions and develop targeted communications.
- Build queries, dashboards, and reports in Target X and other reporting software to monitor progress towards retention and other strategic goals.
- Work collaboratively with campus units and academic divisions to identify needs, employ best practices in a CRM environment and seek ways to improve processes and maximize utilization.
- Create and maintain system automations and other custom formulas and logic within the Retention Suite, using Salesforce Flow, Source to Master, Apex, and other tools.
- Work with supervisor to effectively measure progress toward goals and objectives, report and assess data, and utilize results for continuous improvement of recruitment and retention initiatives.
- Monitor system performance and complete CRM system audits to ensure the quality of data collected, performing duplication checks and consolidating data as needed.
- Coordinate functional system-related activities including system maintenance, upgrades, functional development and testing, in coordination with Informational Technology staff.
- Develop training manuals, and user guides and design and deliver on-going, training for administration, faculty, and staff on CRM updates and essential functions of the software.
- Act as college liaison between the CRM/Early Alert software company (Target X), data integration company (Axiom), and the College for all technical support, ensuring customer service standards of excellence.
- Act as trouble shooter and point-person for faculty, staff, and other front-end users when they have questions or need to learn how to use additional functionalities of the Target X system.
- Other duties as assigned.
- Bachelor’s degree from an accredited four-year college or university.
- At least 2 years’ experience managing a CRM or student information system and creating automated workflows.
- Demonstrated proficiency using conditional logic to build workflows.
- Bachelor’s degree from an accredited four-year college or university in Computer Science, Information Technology, Business or related field.
- Project management experience with demonstrated ability to prioritize and manage multiple projects effectively.
- Experience working in a Higher Education environment; Community College experience strongly preferred.
- Excellent writing and oral communication skills and strong customer service orientation.
- Experience working with a Student Information System, Ellucian Colleague preferred.
- Some programming knowledge (e.g. SQL) strongly preferred.
- Knowledge or experience with Salesforce, Target X a strong plus
- Experience implementing new technology and training front end users.
- Proven track record of successfully working autonomously as well as team-based tasks and projects
- Strong proven problem-solving skills across multi-disciplinary skill sets and the ability to function in a start-up environment
- Strong ability to effectively prioritize competing requests while keeping lines of communication open and clients satisfied
- Must possess a high level of the following work skills and behaviors: teamwork/cooperation, initiative, customer service, and commitment to continuous professional growth in skills and knowledge
- Excellent interpersonal skills and ability to work well with people
- Excellent written communication skills especially in the areas of report writing and business correspondence
- Experience building dashboards and writing conditional logic
- ID: #49582654
- State: Pennsylvania Reading 19601 Reading USA
- City: Reading
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2023-03-29
- Deadline: 2023-05-23
- Category: Et cetera