Customer Account Manager (Administrative Officer 2)

Customer Account Manager (Administrative Officer 2)Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4619589) ApplyCustomer Account Manager (Administrative Officer 2)Salary$58,035.00 - $88,235.00 AnnuallyLocation Dauphin County, PAJob TypeNon-Civil Service Permanent Full-timeJob NumberN-2024-91050DepartmentDepartment of General ServicesDivisionGS Bur of PubctnsOpening Date08/21/2024Closing Date8/25/2024 11:59 PM EasternJob Code08640Position Number00264579UnionNon UnionBargaining UnitA3Pay GroupST07Bureau / Division Code00154410Bureau / DivisionBureau of PublicationsWorksite Address1650 Bobali DriveCityHarrisburg, PennsylvaniaZip Code17104Contact NameKevin ReichardContact Phone717.787.7547Contact Emailkreichard@pa.gov

Description

Benefits

Questions

THE POSITIONDo you possess enthusiastic and engaging interpersonal skills and enjoy networking with others to provide exceptional customer service? If so, the Department of General Services (DGS) has the position for you! We are seeking an ambitious Administrative Officer 2 to serve as a Customer Account Manager (CAM), functioning as the primary point of contact for our clients and acting as a project manager for a multitude of specialized duties within the Bureau of Publications. Propel your career forward and apply today! DESCRIPTION OF WORKAs a Customer Account Manager, you will have the opportunity to work with the bureau's clients to provide various procurement functions related to print ITQs, signage print, and mail needs. Duties involve e stablishing contact with customers up to and including executive level and Governor’s Office staff and meeting with them regularly to help develop print specifications, analyze the most cost effective and efficient form of developing the request, conducting bid requirements, if necessary, and ensuring the completed job is delivered timely, accurately, and in accordance of all customer requirements. You will exercise significant initiative in managing various types of print, mail, and signage projects, ranging from print on demand to complex variable data printing, as well as mass mailings to commercially produced jobs. Within this role, you must possess an understanding of all facets of the bureau’s operation including but not limited to, document design, digital printing, wide format printing, signage, mail production, distribution, presort activities, and bindery work, which also includes a working knowledge of DGS state-wide contracts. Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PDNEOGOV.asp?p=00264579) . Work Schedule and Additional Information:

Full-time employment

Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

Salary: In some cases, the starting salary may be non-negotiable.

You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS Minimum Experience and Training Requirements:

One year as an Administrative Officer 1 ;or

Three years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and a bachelor's degree; or

Any equivalent combination of experience and training.

Additional Requirements:

You must be able to perform essential job functions.

Preferred Qualifications (not required):

Call center customer service experience.

Account manager experience.

Retail sales experience.

Business to business sales experience.

How to Apply:

Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !Health & WellnessWe offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.Compensation & Financial PlanningWe invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life BalanceWe know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities. Values and CultureWe believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.Employee PerksSometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.Eligibility rules apply.01 Have you been employed by the Commonwealth of Pennsylvania as an Administrative Officer 1 for one full year or more?

Yes

No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How many years of full-time experience do you possess in varied office management or staff work in a public or private organization, including experience in personnel management, budgeting, or procurement?

3 years or more

2 but less than 3 years

1 but less than 2 years

Less than 1 year

None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

What level of college coursework have you completed in business administration, public administration, human resources, strategic leadership, or other related areas?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted.If you answer this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

Master's degree or higher

Bachelor's degree

Some coursework

None

06

Preferred Criteria: How many years of experience do you have with call center customer service?

10 years or more

Between 5 and 9 years

Between 1 and 4 years

Less than 1 year

None

07

Please describe your experience.

08

Preferred Criteria: How many years of experience do you have as an account manager?

10 years or more

Between 5 and 9 years

Between 1 and 4 years

Less than 1 year

None

09

Please describe your experience.

10

Preferred Criteria: If applicable, how many accounts did you manage?

50+

30-49

20-29

10-19

Less than 10

None

11

Please describe your experience.

12

Preferred Criteria: How many years of experience do you have in retail sales?

10 years or more

Between 5 and 9 years

Between 1 and 4 years

Less than 1 year

None

13

Please describe your experience.

14

Preferred Criteria: How many years of experience do you have in business to business sales?

10 years or more

Between 5 and 9 years

Between 1 and 4 years

Less than 1 year

None

15

Please describe your experience.

Required Question

AgencyCommonwealth of PennsylvaniaAddress613 North StreetHarrisburg, Pennsylvania, 17120Websitehttp://www.employment.pa.gov