Customer Service Representative - Invoicing

This role is responsible for managing all aspects of the billing cycle, ensuring accurate and timely invoice processing, and maintaining strong customer relationships through efficient resolution of billing inquiries.Key Characteristics Strong customer service mentalityAttention to detail and effective organizational skillsAbility to manage and track multiple activities Ability to learn and apply policies and procedures to daily workEffective communication skillsProfessional interaction and collaboration with internal and external customersDuties & Responsibilities Process and generate accurate customer invoices in a timely mannerInvestigate and resolve customer invoice issues to facilitate cash collectionMaintain billing systems and customer accountsReview and verify billing information against various customer contracts and translate the billing strategy into SAP Reconcile billing records and reportsCoordinate with sales and accounting teams to ensure billing accuracyMaintain organized billing documentation and recordsAssist in month-end closing proceduresDevelop and enhance reporting around POs, customer invoicing summaries, and more to better communicate our financial performance with account managers and finance teamsMaintain PO table within SAP and for individual customers proactively to ensure timely entitlement captureImprove invoicing processes to simplify current procedures as well as maintain current procedures.Other projects as assigned