Customer Service Support Lv1

Description We are offering an opportunity for a customer service clerk based in ELIZABETHTOWN, Pennsylvania. As a customer service clerk, you will be involved in managing customer service interactions, maintaining documentation, and overseeing various office functions. This role operates in the retail industry and requires skills in communication, sales, operations, and customer support. This role offers a short term contract employment opportunity.Responsibilities: Handle customer service interactions for online orders, assisting customers in product selection and available item options. Maintain a high level of customer service for retail customers and retail employees. Enter and monitor orders in the retail operating system, Netsuite, and communicate effectively with warehouse and store employees to ensure orders are processed as per customer request. Problem-solve as related to the service and sales function of the role. Assist with special orders, projects, and general warehouse shipping and packing operations as needed. Support routine customer enabling activities of the order management process. Assist in identifying potential obstacles in the order management process and work with other functions and customer-facing customer service representatives to take corrective actions. Support the generation of order-related documents as outlined in established processes. Handle moderately complex clerical, administrative, technical, or customer support issues under general supervision while escalating more complex issues to appropriate staffRequirements Proficiency in using NetSuite and other order management systems Strong customer service and support skills, with the ability to handle customer inquiries and issues effectively Excellent communication skills, both verbal and written, to interact effectively with various stakeholders Experience in sales and retail environments, understanding the importance of pricing and credit procedures Familiarity with office functions and clerical duties, including documentation and invoicing Ability to supervise and provide workstation support to team members Understanding of logistics operations and transportation services Knowledge in executing shipping procedures and corrective actions Experience in coordinating with appropriate personnel for efficient workflow Familiarity with operating system procedures and protocols Ability to handle high-volume documentation and order management tasks Strong organizational skills, attention to detail, and ability to multitask effectively Ability to work collaboratively in a team and also perform tasks independently when required Problem-solving skills and the ability to adapt to changes in a fast-paced environment Familiarity with industry standards and legal regulations relating to logistics operations. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .