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Our Client, a leader in the manufacturing industry, has an immediate need for a Deskside Support Technician. The position is located north of Pittsburgh, PA. This is a contract-to-hire position. Ideal candidates must have 3+ years of IT support experience. ResponsibilitiesThe Deskside Technician will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be tech savvy, embrace new technology and changes quickly.
The technician will be located at the customer's facility providing support in a manufacturing environment that will consist of standard PC hardware and software troubleshooting.- Deskside support experience and Basic troubleshooting skills including: hardware, software, printing, networking, file shares, etc.
- Windows 10 experience – ability to resolve Windows 10 Operating System Issues and Errors
- Proficient in the latest Microsoft Office Applications (Office 365)
- Remedy \ Service Now or related ITSM ticketing tool experience
- Familiarity with Microsoft Active Directory-Add/delete users
- Experience with computer asset tracking
- Some experience with support and administration of network phones (VoIP system).
- Understanding of Symantec Virus Scan software
- Deskside support experience - 3+ years
- Windows 10 OS
- MS Office (Office 365)
- Active Directory-add/delete users
- Printer support
- Hardware/Software support
- Ticketing tool experience- Ex.Remedy/Service Now
- Anti-virus software
- VoIP phone system support
- Energetic with a willingness to learn
- Self starter
- Excellent communication skills and interpersonal skills
- Minimum of Associates degree in Computer Science or related field-required
- Prior experience performing deskside support
- ID: #23686988
- State: Pennsylvania Cranberrytownship 16066 Cranberrytownship USA
- City: Cranberrytownship
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2021-12-01
- Deadline: 2022-01-28
- Category: Manufacturing