Desktop Support

Description: Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies. Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies, and associated problems. Performs analysis, diagnosis, installation, and resolution of remote access technologies and associated problems. Performs analysis, diagnosis, coordination, and planning of horizontal network cable management processes including installation, moves, adds, changes, and repairs. Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery. Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements. Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products. Responsible for partnering with the business units supported to understand the business impact of support issues. Responsible for the analysis, design, and implementation of desktop technology life cycle management processes including technology procurement, refresh, and disposition. Responsible for project analysis, design, coordination, and planning for all technical components of desktop related projects. Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment. Demonstrates creativity and initiative in problem solving. Technical documentation of hardware/software additions or changes. Updates inventory additions and changes to the inventory database. Updates and closes trouble tickets and service requests.Skills:windows 10, desktop, migration, windows 7, deployment, support, imaging, end user support, install, desktop troubleshooting, windows, hardware, win10, cabling, mac, Active directory, Itil, Help desk, Microsoft, Sccm, Technical support, Help desk support, Deployments, Office 365, Outlook, O365, Pc support, Ticketing system, Desktop hardware, Windows xp, Hardware support, Hardware/software, Workstation, Hardware troubleshooting, Service desk, Installation, Desktop pc support, A+, customer service, printers, troubleshooting, Customer service oriented, Data, Printer support, Microsoft office, InventoryTop Skills Details:windows 10,desktop,migration,windows 7,deployment,support,imaging,end user support,install,desktop troubleshooting,windows,hardware,win10,cabling,mac,Active directory,Itil,Help desk,Microsoft,Sccm,Technical support,Help desk support,Deployments,Office 36Additional Skills & Qualifications:Must be willing and able to travel as needed.Must have great customer service experienceMust be willing to or already be vaccinated for COVID19All Travel Compensated based on our standard guidelines. (PLEASE DON’T ASK FOR INCIDENTALS OR TOOLS.