Desktop Support Analyst

27 May 2023


Robert Half is seeking candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format, for a Desktop Support Technician position with a company in the Printing/Publishing field. If you are an articulate problem solver who loves to work in a challenging and positive environment, this may be the Desktop Support Technician role for you. This Desktop Support Analyst role is long-term contract / temporary to hire in nature and is based in the Philadelphia, Pennsylvania, area.

Your responsibilities:

- Provide computer desktop support in accordance with established policies and procedures

- Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals

- Be in contact regularly and effectively with ticket submitters

- Solve computer problems, and implement appropriate action/solutions

- Create records of daily data communication transactions, issues and remedial actions taken or installation activities

- Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

- Organize hardware repairs with the appropriate vendors


- Ability to write reports, business correspondence, user instructions, and procedure manuals

- Printer Hardware experience preferred

- Network Printers experience

- MS Windows 10 experience

- Strong familiarity with Microsoft Office 365

- Desktop Support experience

- Desktop support or related experience

- Ability to work in and maintain Active and Open Directory Systems

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

  • ID: #50007266
  • State: Pennsylvania Philadelphia 19154 Philadelphia USA
  • City: Philadelphia
  • Salary: $22.00 to $27.00 hourly
  • Job type: Permanent
  • Showed: 2023-05-27
  • Deadline: 2023-07-25
  • Category: Systems/networking