DevOps Engineer (Onsite W2 no C2C)

The NGAN Operations Engineer is part of the NGAN Operations team that is responsible for building and operating the VCMTS platform. This position with work with the development teams for incident mitigation and problem management. This role will be responsible for the following:

• Platform Stand up – Software installation
• Change implementation – system upgrades, RMA, automation (scripting)
• Problem Management – Identify service impacting trends and work with the development teams to implement long term solutions.
• Incident Mitigation – On call rotation to mitigate incident.

• Work closely with Development, Deployment, Incident, Problem, Quality, Program, Product and Management teams.
• Ability to work and derive creative and practical solutions to complex problems in independent work environment.
• Partner with Division and Regional Engineering teams for Product reliability improvements.
• Implement market leading process and operational strategies.
• Foster a culture of continuous improvement and employee engagement.

• Bachelor’s degree in Computer Science or equivalent work experience is preferred.

• 3+ years of Operations experience in a 24x7 Environment.
• Strong understanding of the following technologies:

• Kubernetes, Jenkins, Ansible and Git experience is a plus.
• Experience building and replacing system hardware.
• Cloud infrastructure experience a plus.
• Experience defining, implementing, and monitoring IT services is a plus.
• Exposure and familiarity with new product integration.

• Excellent customer service skills with a professional demeanor. Must at all times be able to communicate clearly with all levels of employees, external vendors and management teams
• This candidate must be able to adapt and switch between management and Product subject matter expert responsibilities.
• Excellent organizational, problem solving and project management skills.
• Ability to achieve specific results with little direction.
• Ability to work under pressure being adaptable and responsive to organizational requirements.
• Maintain high degree of self-motivation and independent decision making.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

• 8 hour shift

• Philadelphia, PA: Reliably commute or planning to relocate before starting work (Required)

• AWS: 1 year (Preferred)
• Kubernetes: 1 year (Preferred)
• DevOps: 2 years (Required)
• Linux: 2 years (Preferred)
• UNIX: 2 years (Preferred)