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This role is accountable forleading the Commercial Operations I&T Platform teams. Core to its success is balancingenterpriseways or working & platformstability,withenablingappropriatelocalization ofthe global platforms.This is achieved by orchestrating services fromwithin the team,across the enterprise andviathird party organizations.
The role is a key partner to the Commercial Business Operations Team and theCommercial I&T regional leads.Empowered to make decisions regarding the capabilitiesrequired, the role is responsible for establishingasolution/platformvision and roadmapdirectly linked to Commercial Operations objectives.
They arealsoresponsibleoperational excellence of the Commercial platformslandscape. This includes oversight ofsolution/product backlogsthatenablecontinuousimprovementover time. Solutions will bearchitected according to identified business capability needs and enterprise technology standards/processes as appropriate.
Principal Accountabilities
Strategy & Roadmaps
Develops a deep knowledge ofGlobal Commercial Operations (GCO)and builds positive relationships throughout the supported function. Additionally, educate GCO colleagues about processes, roles, and capabilities of I&T that can create value for GCO.
Helps developand drive the I&T vision and strategyinto the region inspiring confidence and creatingpurpose.
Facilitate and drivealignment among key stakeholders,especially Commercial Business Operations,convergingon aplatformstrategy,vision,and roadmap
Actively participate in establishing the strategy, framework and standards of the business that enable value-based outcomes usingour commercial platforms, ensuring alignment between technology investment and strategic business opportunities
Partner with global IT leadership and Enterprise Architecture in the development ofcapability models,roadmapsand reference architecturesthat coverCommercial Operationsat the enterprise andaffiliatelevel
Understand the changes in standards and regulations applicable to the pharmaceutical industry relative to their function to ensure the technology portfolio continues to add business value.
Be creative and innovative using industry trends and digital advances as they relate to new opportunities and business needs.
Ability to visualize and create high-level models/frameworks that can be used in future analysis to extend and mature the business architecture
Operational Excellence
Builda platform operating model toensure we are brilliant at the basics of Commercial technology& forge the strongest possible partnership with Commercial Business Operations
Lead and manage service providers in supporting theplatformlandscape
Drive robustongoinggovernance of platforms to ensure control over the technical landscape&the global user base.
Carefully balance in/out-source/partners and package/build when making technology decisions.
Provide clear and frequent communications to all stakeholders on operational effectiveness and key initiatives.
Build,maintain,trackand communicateKPIs for their functional IT team and ensure adherence to SLAs/performance metrics.
Ensure services comply with the internal group IT security policy, IT business continuity plans and as appropriate,Quality Management System framework and external applicable regulations such as, GDPR, consent management
Set andmanagethe budget for the domain and developingplans for continuous service improvement.
Resources & leadership
Lead an effective I&T team using direct and indirect I&T resources who are business outcome focused.
Lead, motivate and manage the internal team and other associated resources, direct or indirect.
Foster and promote strong collaboration within theCommercial I&Tteam, wider IT function and the broader business.
Accountable for ensuring there is effective knowledge management, training and other related policies and procedures in place
Interface with stakeholders across the CSL enterprise to regularly to exchange information, explore opportunities, and drive synergies.
Education
- Bachelor’s degreeis required.
Experience
10+ years’prior relevant experience
4+ years managerial experience and/or demonstrated leadership experienceRequires broad management knowledge to leadcommercial platformteams.
Experience with one of the Enterprise Veeva software products, including Veeva CRM, Veeva Align, Veeva Network, or Veeva Medcomm
Knowledge and skills withinthe Commercial domain including CRM, Web & Customer Service/Operations solutions
Demonstrated,broad understanding ofthe commercial operations.
Experienced in working with outsourced service providers in an international context.
Strong risk assessment, problem resolution, negotiation, and influencing skills
Demonstrated ability to engage bothtechnical resourcesand business partners to achieve target outcomes
Experience of working in heavily matrixed organisations
Demonstrated leadership experience including influencing senior management and critical stakeholders
Pharma/Biotech or similarly regulated environment experience desirable
Competencies
Influence: Applies different strategies to convince others to change their opinions or plans, and ensures that proposals or arguments are supported by strong logic and a compelling business case
Analytic Ability: Can work with data to identify patterns, uses judgment to form conclusions that may challenge conventional wisdom, and focuses on the crux of issues to identify high leverage intervention points and strategies
Communication: Conveys complex and technical business issues to diverse audiences, and projects a highly credible, polished image in presentations and communications
Business Results Orientation: Seeks to understand business needs&deliver prompt, efficient, quality service
LearningAgility: Rapidly acquires new knowledge and learns new skills
Our Benefits
We encourage you to make your well-being a priority. It’s important and so are you. Learn more about how we care at CSL.
About CSL Behring
CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring.
We want CSL to reflect the world around us
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.
Do work that matters at CSL Behring!
- ID: #23667586
- State: Pennsylvania Kingofprussia 19406 Kingofprussia USA
- City: Kingofprussia
- Salary: TBD
- Job type: Full Time
- Showed: 2022-01-20
- Deadline: 2022-01-25
- Category: Et cetera