FFC Volunteer Manager

FFC Volunteer ManagerGeneral Job Description:The Volunteer Manager supervises volunteers and provides direction, coordination, and consultation for all volunteer functions within Free For Charity

The Volunteer Manager is responsible for scheduling all consultation meetings with charities and volunteers.

Strengthens public and private programs.

Involve a community of supporters as described in the duties outlined below.

The position manages the Volunteer Office while working in an unstructured environment with numerous interruptions throughout the day.

Job Duties and Responsibilities (Other duties may be assigned as appropriate.)

Develop, promote, and maintain a wide range of volunteer opportunities within the organization.

Survey staff regularly to assess needs for volunteer assistance

Maintain Volunteer Service Descriptions for each volunteer assignment

Ensure volunteers are staffed to support the various areas of operations, to include visitor service areas, exhibits and education, special events, development, and marketing/communications

Recommend the most efficient use of volunteers, appropriate volunteer/supervisory mix, and future workforce needs to support volunteer program operations

Conduct and/or arrange for volunteer orientation and training

Schedule all volunteer activity

Develop and manage volunteer policies, procedures, and standards of volunteer service

Assess visitor feedback received through comment forms

Organize and participate in volunteer recognition programs and special events

Evaluate all aspects of volunteer programs to ensure effectiveness and to recommend/implement changes as appropriate

Maintain accurate records and provide timely statistical and activity reports on volunteer participation

Recruit, interview and place applicants for volunteer work

Host and attend recruiting events within the community to attract qualified candidates

Work with Marketing and Public Relations and professional associations to publicize opportunities for volunteers

Develop and maintain relationships with other volunteer organizations within the area

Provide ongoing support and guidance for volunteers

Act as a single point of contact for communications

Confer with volunteers to resolve grievances and promote cooperation and interest

Create and distribute various communications and publications

Author monthly public newsletter regarding volunteer activities

Facilitate distribution of information relevant to volunteers

Assist with other volunteer organizations established by other departments, including education interns, education volunteers, development volunteers, and membership volunteers

Identify community outreach opportunities such as fairs, festivals, local markets and organizations

Maintain schedule of opportunities

Work proactively with staff to provide accurate information and assistance to the volunteer

Develop and oversee the volunteer program budget

Remain current in general office technology

Train volunteers and manage volunteer to the FFC Microsoft Office 365 environment.

Train volunteers and manage volunteer access to specialized software / equipment when appropriate (e.g. Microsoft Teams, Microsoft Copilot, Microsoft Planner)

Handle telephone, voicemail, written, and email inquiries for information regarding volunteering.

Conduct post volunteer calls to track successes and identify problems so that relationships are maintained and system improvements are made

Qualifications

To be successful, an individual must be able to perform each above mentioned job duty satisfactorily.

Ability to be self-motivated and find work / tasks vs waiting for work / tasks to be given.

Education and Experience

Possess at least a HS Diploma (College Degree Preferred)

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- Have job-related experience, such as working in a nonprofit, managing volunteer programs, leading teams and/or organizations,

- Knowledge of management principles and evaluation techniques related to programs that involve a cadre of volunteers (Agile Management Methods)Skills

Proficient in basic computer applications, such as Microsoft office 365 suite and additional addons like Microsoft Copilot AI tools.

Experience in data management in cloud based systems like Microsoft Azure, VolunteerMatch.org, linkedin.com ect

Record keeping skills (for tracking and marketing)

Organization and planning skills in Microsoft Planner and Booking

Capabilities

Demonstrated capability to conduct one's self in a calm and professional demeanor when dealing with the public and/or with difficult situations

Demonstrated capability to effectively communicate orally and in writing

Ability to work well with a diverse group of staff and volunteers

Willingness to adjust hours to accommodate the needs of the job

Ability to effectively manage a wide array of tasks, projects, and responsibilities

Ability to work productively in an unstructured environment with frequent interruptions

Time Commitments

Hours can be flexible with preferred hours matching that of the highest volunteering activity (Friday Monday)

Would be supportive of 4 day work week (Friday, Saturday, Sunday, Monday)

Must be available for special events and training

Must attend any board meetings (Online or In-person)