Field Service Technician II

Reference #: 18743

About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role SummaryThe Field Service Technician II will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

ResponsibilitiesInitially help support pre-production vehicle builds, including assisting cross functional teams

Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant

Operate remotely until the local service center opens, if applicable

Follow Rivian repair procedures with efficiency without compromising quality and safety

Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles

Assist and support vehicle repairs in a setting outside of a service center

Conduct road tests on vehicles to ensure quality of the repair

Perform necessary parts operations such as parts ordering, receiving, shipping and inventory

Identify and explain the Rivian product line, EV framework, tools and accessories

Stay up to date with technical skills and required training

Support campaigns and containment initiatives

Maintain and process accurate expense reporting as needed

Maintain high quality work and efficiency while working with little supervision

Ensure proper documentation and technical notes are satisfactorily for internal and external use

Identify areas of improvement and provide feedback to senior technicians or manager

Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment

Provide service support to the field to support the Service organization

Ability to perform duties and communicate with a high level of professionalism, in a customer facing environment

Additional plant support, including travel, may be required depending on business need

QualificationsHS Diploma or GED preferred

Graduated from an accredited automotive repair school preferred

Have hands on work for 3+ years, and in the automotive field is a plus

Proficient in using hand tools and power tools

Know basics of diagnosis and workflows

Able to read electrical schematics

Entry Level Diagnostic exposure

Understands how high voltage and low voltage electricity works (basic electricity theory)

Able to perform tire repair and vehicle alignment

Ability to drive non-commercial truck and trailer preferred

Ability to travel up to 75% of the time, or as needed

Must be available for a regula schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours

Must possess a valid driver's license, and maintain a clean driving record

Parts department and billing experience preferred

Experience using a work order management system including repair documentation

Experience working in start-up environments preferred

Exhibits patience and eagerness to learn

Strong organizational and time management skills along with attention to detail

Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)

Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners

Ability to read and speak fluent English

Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.

Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours

Minimum age of 21

No driving related suspensions or revocation of Driver License (within a 3-5year period)

Ability to properly document repairs completed and in processEqual Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their For full info follow application link.Equal