General Manager

Position Overview:The General Manager (GM) of our muscle car build shop will be responsible for overseeing all daily operations, ensuring exceptional build quality, and driving business growth. This individual will lead a team of skilled technicians and staff, manage budgets, uphold safety and quality standards, and maintain strong relationships with customers, suppliers, and partners. The GM will play a critical role in aligning the shop’s operations with its vision for excellence in high-performance muscle car builds and customer satisfaction.This GM position is suited to someone with a passion for muscle cars and custom builds, strong leadership capabilities, and a commitment to quality and growth. The ideal candidate will have both technical expertise and the managerial skills needed to take our shop to the next level.Key Responsibilities:      1.   Operational Management             Oversee and manage all shop activities, including project estimating and planning, workflow, and scheduling, to ensure efficient and timely project delivery.             Implement and maintain quality assurance and quality control (QA/QC) standards in all build processes.             Ensure compliance with safety regulations, industry standards, and company policies.      2.   Team Leadership             Lead, mentor, and develop a team of technicians, builders, and support staff, promoting a culture of accountability, teamwork, and high performance.             Conduct regular training and skills development for staff to keep up with industry advancements.             Manage recruitment, performance evaluations, and disciplinary actions, with support from HR.      3.   Customer Relations             Engage with clients to understand their project goals, specifications, and preferences, ensuring a high level of satisfaction from project initiation through delivery.             Provide regular updates to clients on project progress and address any concerns or adjustments as needed.             Handle customer feedback post-project to continually improve service quality.      4.   Financial Management          Develop, monitor, and manage budgets for labor, materials, inventory and supply management, and overhead costs to meet financial targets.          Evaluate and manage supplier and vendor relationships and ordering to ensure cost-effectiveness and quality in parts and materials.          Prepare regular financial and operational reports for senior management, including cost analysis and profit margins.      5.   Strategic Growth & Innovation          Work closely with the CEO to identify growth opportunities, including new service offerings, client segments, or marketing initiatives.          Lead continuous improvement initiatives to enhance build processes, quality, and customer satisfaction.          Stay updated on industry trends, technology advancements, and regulatory requirements to keep the shop at the forefront of the muscle car industry.      6.   Quality Assurance and Safety Compliance          Ensure all builds meet rigorous QA/QC standards for performance, safety, and appearance.          Conduct routine safety audits, and ensure the team adheres to safety protocols and best practices.