Help Desk

V Group Inc
Harrisburg, PA
24 May 2024

Vacancy expired!

Client: State of Pennsylvania

Job Title: Help Desk Specialist

Duration: 03+ Months

Start Date: ASAP

Location: Harrisburg, PA

Position Type: Contract

Interview Type: Either Webcam OR Skype

Requirement ID: SPAHD729VV

Position # : CEDC - SS3 (683729)

Department : Conservation & Environmental Delivery Center (CEDC)

Required Skills:

•5 Years of Advanced IT support and troubleshooting experience•2 Years of Experience managing subscription-based software (ex: Adobe, Microsoft Office 365).•5 Years of Advanced knowledge of desktop, laptop, mobile devices; makes/models.•2 Years of Familiarization with computer refresh and lifecycle processes: ordering, installation, de-installation, asset tagging, inventory management, disposal•Computer hardware solutioning experience•Assisting customers with defining computer hardware needs and configuration options in a desktop and mobile device support environment.•2 Years of Intermediate Excel skills – linking documents, structuring data tracking with database architecture best practice basics, creating pivot tables.•Assist with the generation of hardware and software quotations. •To assist in the generation of hardware quotations, possess a familiarity with desktop computer technologies, infrastructure and peripherals that would be used both locally (off network) and throughout the Enterprise. Assist in the management of all agency hardware and subscription-based software assets.•Ensuring that assets are properly assigned, tracked, reassigned and/or disposed of. •Information will be tracked and managed using IT Service Management (ITSM) software Service Now. •Assist in the management and distribution of hardware systems and subscription-based software license assignment throughout the agency. •Assist in the management of equipment decommission and disposal locally and coordinate those same activities for regional sites. •Create reports for surplus and equipment refresh/life cycle planning. Familiarity with hardware and software asset management, System Asset & Configuration Management (SACM) and the Service Now application preferred. •Assist with the creation of documented processes and procedures for Asset Management as well as other assigned responsibilities. Position will also provide backup support to the Tier 2 support team. Tier 2 responsibilities include PC deployments, software installations, system troubleshooting and remediation, other duties as assigned.

Requirements:

Advanced IT support and troubleshooting experience. – 5+ years.Experience managing subscription-based software (ex: Adobe, Microsoft Office 365). – 2+ yearsAdvanced knowledge of desktop, laptop, mobile devices; makes/models. – 5+ yearsFamiliarization with computer refresh and lifecycle processes: ordering, installation, de-installation, asset tagging, inventory management, disposal of assets. – 2+ years Computer hardware solutioning experience. Assisting customers with defining computer hardware needs and configuration options in a desktop and mobile device support environment. Intermediate Excel skills – linking documents, structuring data tracking with database architecture best practice basics, creating pivot tables. – 2+ years•Good communication skills and excellent customer service skills.•Excellent critical thinking skills. •Excellent organization skills. •Attention to detail. •Warehouse management experience helpful.•Ability to lift 30-40 pounds and bend to the floor easily.•CAMP certification preferred.•CompTIA certification preferred.•Familiarity with ITSM based software such as Salesforce, Remedy, ServiceNow or other service request and asset management software preferred

V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

Please share my contact information with others working in Information Technology.

Website: www.vgroupinc.comTwitter: VGroupITServices@VGroupITServiceFacebook: www.facebook.com/VGroupIT
  • ID: #41492652
  • State: Pennsylvania Harrisburg 17105 Harrisburg USA
  • City: Harrisburg
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2022-05-24
  • Deadline: 2022-07-22
  • Category: Et cetera