Help Desk Analyst job vacancy

Vacancy expired!

Position Title: Help Desk Analyst I

Reports To: Manager Application Security and IT Support

Department: Corporate Information Technology

Job Summary: This job position primarily involves computer deployment and imaging, as well as working on Help Desk tickets as assigned by the Lead Help Desk Analyst.

Principal Responsibilities:

Responsible for new computer deployment
Responsible for creation of assigned application accounts
Responsible for computer logistics: shipping/returns/tracking
Responsible for upgrading computers based on age/model/etc as assigned
Responsible for handling Help Desk tickets as assigned by the Lead Help Desk Analyst
Responsible for termination of user accounts and associated application accounts
Projects - as assigned

Knowledge, Skills and Abilities:

Good knowledge of Microsoft environment/tools (AD, Office, Windows, etc.)
Good knowledge of computer and application/software troubleshooting
Experience with computer imaging procedures
Good communication skills (telephone, email, in person)

Minimum 1 year Help Desk experience

ID: #43583371
State: Pennsylvania Pittsburgh 15201 Pittsburgh USA
City: Pittsburgh
Salary: USD TBD TBD
Job type: Permanent
Showed: 2022-06-24
Deadline: 2022-08-22
Category: Et cetera