Help Desk Analyst

Randstad Technologies
Mechanicsburg, PA
15 Aug 2024

Vacancy expired!

job summary:

Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you!

The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met.

Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in several ITSM ticketing systems.

Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD). Able to type 40 plus words per minute. Ability to perform under a high pressure, rapidly changing environment. Dependable and punctual.

For Immediate consideration please email sasha.bishop@randstadusa.com

location: Mechanicsburg, Pennsylvania

job type: Contract

work hours: 9am to 5pm

education: High School

responsibilities:

  • Ability to handle and prioritize a lot of tasks each day
  • Gather information from customers and have detailed accounting of the issue before escalating calls to higher tiers
  • Follow up with customers as needed
  • Active Directory experience
  • Citrix experience
  • Azure/Exchange/O356 experience

qualifications:

  • Experience level: Entry Level
  • Education: High School

skills:
  • Helpdesk
  • ticketing systems
  • Active directory
  • MS Office

    • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

    For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    • ID: #44896288
    • State: Pennsylvania Mechanicsburg 17055 Mechanicsburg USA
    • City: Mechanicsburg
    • Salary: USD16 - USD16
    • Job type: Permanent
    • Showed: 2022-08-15
    • Deadline: 2022-10-13
    • Category: Et cetera