Help Desk Analyst

A Public Sector client of ours is looking for Help Desk Analyst to work on their ongoing project in Dauphin County, PA office.

• 1+ years' previous IT Service Desk and/or Call Center experience required
• Experience with call tracking and ticketing software
• Attentive to details and ability to be resourceful (using supplied documentation)
• Ability to support users with limited knowledge of computers, software, hardware and systems
• Above average communication skills and telephone manner.
• Basic User & Security Group Active Directory administration
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
• Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
• Excellent organizational skills
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service