Vacancy expired!
- Actively manage help desk operation including tracking and monitoring of IT performance, assignment of internal and external resources for coverage, and build up of knowledge base
- Act as escalation for all help desk related issues in the PA office, providing support and advice to staff and end users
- Primary point of command and control for P1 issues
- Track and manage problems (trends of issues) to drive future improvements
- Manages controls & compliance across help desk function
- Develop appropriate content/training for end user community in all help desk processes, FAQ, or relevant knowledge required to operate hardware and software deployed
- Primary point of contact for software and hardware vendors supporting help desk function
- Identify improvements in process and/or technology that can be made, either to support IT or end user environment
- Approve and track location specific expenses
- Reads trade material and networks with IT professionals to obtain current information about the latest technologies in use as well as future technologies
- May have IT specialty like networking, compute, operating systems, cloud, etc.
- Experience leading a Help Desk Team
- Experience working in a manufacturing environment preferred
- 3+ years’ experience as a team lead or senior technician of an IT Help Desk.
- Must be willing to work effectively within a team environment in a fast-paced role.
- Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem-solving skills.
- Experience in oversight and management of Service Desk technicians; preferably with personnel located in multiple locations.
- Must have the ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports. Interact daily with staff and/or functional peer groups and customers.
- Familiar with standard corporate security policies.
- ID: #22717054
- State: Pennsylvania Bethlehem 18015 Bethlehem USA
- City: Bethlehem
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2021-11-14
- Deadline: 2022-01-03
- Category: Et cetera