Information Technology Manager (Prisons)

The fifth largest in the US, the Philadelphia Department of Prisons services 1400 city personnel (uniformed and civilian) and 1500 contractors/volunteers in an environment that is technology-forward. Utilizing desktop, mobile, and cellular apparatus combined with cutting edge software, it strives to use all tools at its disposal in its correctional efforts.  Prisons’ MIS oversees its servers, desktops/laptops, helpdesk operations, applications training, and IT projects. The Information Technology Manager oversees the greater part of the IT operation, including the Applications and IT Support teams along with direct engagement of Prisons’ personnel.  Consulting with the Director, Information Technology, this role supports the Platform Engineering team, as well as the administrative and budgetary functions of the entire staff.  This position reports to the Director, Information Technology.

Essential FunctionsDetermine the goals of IT initiatives within broad outlines provided by OIT executive management and the Philadelphia Department of Prisons.Manage the work efforts of the Applications, and IT Support teams, including the Service Desk.Contribute to the continuity of computer services by providing necessary technical leadership and project coordination.Review/evaluate requests for purchases of hardware/software for feasibility and necessary fundingForecast costs, equipment, overtime and personnel needs for projects and programs as required and related to Prisons’ MIS operations.Prepare long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them.Establish and maintain relationships with both internal and external clients utilizing Prisons’ information technology resources.Uphold IT standards, policies, and procedures including CJIS requirementsStay abreast of the latest developments in MIS technology.Determine staff development requirements and ensures technical support staff receives suitable training.Monitor and provide status updates for activities related to Prisons IT operations and staff assignments.Other related duties as assigned.Competencies, Knowledge, Skills and AbilitiesExperience with enterprise system implementations and solution architecture Working knowledge of SDLC activities with a focus on Continuous ImprovementAbility to make decisions and recommendations on technology strategies Ability to learn quickly in a dynamic environmentExcellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiencesAbility to work with cross-functional/cross departmental teamsDemonstrated leadership abilityAbility to work with deadlines and changing priorities in a complex environmentAbility to exercise strong judgment in analyzing, appraising, evaluating and solving problems of a difficult procedural, organizational, administrative or technical natureAbility to analyze information related to computer technology to assist in directing management in the selection of software and hardware to meet the needs of the business unitAbility to manage vendor relationships, including hosted systems and vendor-managed applications.