IT Help Desk Analyst

Our client located in Center City Philly is looking for a Help Desk Analyst. This is a full-time (non-contracting) position with a very stable company in a dynamic industry. They offer excellent salaries, full benefits and neat perks.

The position is hybrid. You will work remotely 3 days a week and in the office 2 days a week.

Duties & Responsibilities:

Responding to and diagnosing software problems

System problem recognition, research and resolution

Requirements:

2+ years as an IT Help Desk Analyst

Experience handling 40-60 technical and non-technical calls per day

Solid experience with MS Office 2016, including Excel, Word,

PowerPoint and Outlook

Excellent verbal and written communication and organizational skills

The ability to work overtime. They have a great overtime pay structure!

A detailed description will be provided at your request