IT Help Desk Technician

We are hiring for multiple roles, from entry-level to lead positions.Come join Ollie's 40-year history of retail success. A publicly traded company since 2015, we're 500 stores strong in 30 states, and intensely focused on increasing our footprint.Join our team and live the Ollie-tude!: (Ollie's Core Values)

BE A TEAM PLAYER- Associates are expected to be supportive and work together.

BE CARING- How do I treat others with courtesy, dignity, and respect?

BE VALUE OBSESSED- Live the "good stuff cheap" mindset.

BE COMMITTED- Operate with grit, passion, tenacity, and action.

BE GROWING- How do we get better every day?

BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.

Competitive Benefits

Medical, Dental, Vision, and RX coverage begins Day 2 of employment

401K, Company match begins at Associate enrollment

FSA/HSA (Flexible & Health Savings Account), set aside pre-tax dollars to reduce your taxable income

Strong field sales career growth & talent development culture for top performers

20% Associate discount on all Ollie's purchases & annual bonus program

120 hours of PTO that start accruing on day one

Position Overview:Enjoy a 4-day work week and 120 hours of PTO!A Help Desk Technician at Ollie's Bargain Outlet delivers essential IT support to over 500 retail stores and corporate associates. In this phone-based role, you'll assist with problem-solving, solutions, and coordinate basic user technical training and documentation. We have multiple positions available, from entry-level to lead roles, offering a flexible 4-day work week. Come join Ollie's 40-year history of retail success and earn a 20% discount on all your Ollie's purchases. A publicly traded company since 2015, we're 500 stores strong in 30 states, and intensely focused on increasing our footprint.Primary Responsibilities:

Provide prompt first and second level problem resolution to support center, distribution center, and store associates.

Assist in tape backup procedures.

Assist in Sales Auditing and Sales Processing procedures.

Test and debug software and hardware issues in order to provide solutions to reported problems.

Assist with coordinating the resolution of hardware/software system problems.

Perform more advanced troubleshooting and assist users through more advanced procedures.

Advise and assist end users with the operation and use of systems.

Coordinate and maintain a log of request activities of the Help Desk; prioritize requests according to importance and length of time in queue.

Configure and install desktop systems, thin client terminals, and laptops.

Configure and install store systems.

Perform periodic maintenance of systems at the support center, distribution centers, and stores.

Provide professional customer service to managers and users.

Complete any additional responsibilities as assigned.

```{=html}```Qualifications:

High school diploma or equivalent required.

1 year experience in Information Technology.

Ability to work a flexible schedule to include occasional evenings, weekends, and holidays.

Ability to travel to stores and distribution centers occasionally.

```{=html}```Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation, gender identification, national origin, age, veteran's status, disability, genetic information or any other legally protected status.