IT Help Supervisor

24 May 2024

Vacancy expired!

Responsibilities & QualificationsThe

IT Help Desk Supervisor is responsible for providing technical assistance and support related to the organization’s computer systems, hardware, and software applications. This individual will be an escalation point of contact for end-user requests and issues that require deeper diagnosis and/or experience. With a keen eye to adhering to the defined service level agreement, the supervisor will manage and prioritize the ticket queue and assignment of service tickets, and manage the Level Help Desk TechniciansReporting directly to the IT Operations Manager, the Help Desk Supervisor will interact with users at all levels of the organization in providing IT Services. The successful candidate will be a highly driven, self-managed individual, who demonstrates initiative, proactively seeking solutions to problems.

Responsibilties:
  • Supervise the day-to-day operation of the ServiceDesk and its level 1 technicians
  • Provide technical guidance for Help Desk staff
  • Be a technical escalation for Help Desk staff and vendors
  • Manage and prioritize ServiceDesk queue
  • Review tickets for trends and patterns
  • Review tickets compliance with SLA, standards, and best practices
  • Create, review, and maintain documentation related to the help desk
  • Monitor hardware and license inventory
  • Train help desk staff
  • Other duties as required

Qualifications:
  • Minimum of 5+ years of progressive experience in desktop and help desk operations
  • Minimum of 2+ years of supervisory experience
  • Minimum of 2+ years of customer service experience
  • Minimum of 2+ years of Active Directory administration experience
  • Strong written and oral communication skills
  • Possess a strong technical acclimate of hardware and software technologies related to providing help desk support
  • Experience with PowerShell

Company Values & Benefits

ImageFIRST employees are expected to:
  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do

Benefits:
  • Competitive pay
  • Medical, Dental, Vision
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment

  • ID: #41499609
  • State: Pennsylvania Kingofprussia 19406 Kingofprussia USA
  • City: Kingofprussia
  • Salary: $72,000+
  • Job type: Permanent
  • Showed: 2022-05-24
  • Deadline: 2022-07-04
  • Category: Et cetera