Vacancy expired!
- Supervise the day-to-day operation of the ServiceDesk and its level 1 technicians
- Provide technical guidance for Help Desk staff
- Be a technical escalation for Help Desk staff and vendors
- Manage and prioritize ServiceDesk queue
- Review tickets for trends and patterns
- Review tickets compliance with SLA, standards, and best practices
- Create, review, and maintain documentation related to the help desk
- Monitor hardware and license inventory
- Train help desk staff
- Other duties as required
- Minimum of 5+ years of progressive experience in desktop and help desk operations
- Minimum of 2+ years of supervisory experience
- Minimum of 2+ years of customer service experience
- Minimum of 2+ years of Active Directory administration experience
- Strong written and oral communication skills
- Possess a strong technical acclimate of hardware and software technologies related to providing help desk support
- Experience with PowerShell
- Be Respectful: Value all we come in contact with
- Be Remarkable: Create a positive moment with every interaction
- Be Safe: Keep ourselves and those around us safe
- Be Honest: Be guided by truthfulness in all we do
- Competitive pay
- Medical, Dental, Vision
- 401k (match)
- Paid Time Off Package
- Great company culture
- Collaborative team environment
- ID: #41499609
- State: Pennsylvania Kingofprussia 19406 Kingofprussia USA
- City: Kingofprussia
- Salary: $72,000+
- Job type: Permanent
- Showed: 2022-05-24
- Deadline: 2022-07-04
- Category: Et cetera