IT Helpdesk Manager

Express Employment Professionals in Center City Philadelphia is hiring for a full time IT Helpdesk Manager. Our client is the International Headquarters of a Philadelphia based Fraternity that is over 100 years old. This fraternity has chartered over 721 undergraduate, alumni, and international chapters and has over 150,000 members. This position is the lead IT person for the headquarters and is responsible for problem solving to meet business needs and proactively address emerging trends and challenges; designing a database strategy, systems monitoring and improving database performance and capacity, and planning of future expansion. It requires a well rounded IT person who can handle day to day hardware issues along with implementation of software. Knowlege of Fonteva/Salesforce is highly preferred.

• Oversees the way the fraternity manages, organizes and accesses its information.
• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Perform maintenance and resolve problems with minimal downtime on all computer and telecommunication systems, including but not limited to PC's, servers, networks, phone system, mobile phones and peripheral devices and process issues to maintain productivity.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages,

• Maintain all licensing and software according to compliance rules. Maintain listing and software licenses, including purchase date and location of licenses. Includes list of systems hardware.

• Execute backup processes and investigate and present methods to reduce failure points and failure risk within system.
• Monitor daily & weekly system backups.
• Update, generate and create scheduled reports.
• Establish and maintain sufficient security measures to protect systems.
• Create, publish and maintain system architecture plan for networks.

• QUALIFICATIONS:
• • Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
  • Computer skills required: Accounting Software (QuickBooks); Database Software (Access); Spreadsheet Software (Excel); Word Processing Software (Word); Presentation Software (PowerPoint); Electronic Mail Software (Outlook); Development Software; Internet Software; Contract Management Systems; Design Software; Payroll Systems; Human Resource Systems; Inventory Management Software; Order Processing Systems; Project Management Software; Updating Communication Networks, and Publisher software.