IT Manager of Business Systems Analysis

Job Title: IT Manager of Business Systems Analysis Location: Pittsburgh, PA Primary Responsibilities:

• Performs business operational assessments and provides support to lines of business for software applications. Generates the complete elicitation of complex Technology business requirements. Consults, develops and drives priorities for Technology and business product roadmap. Identifies gaps between application systems and the business product roadmap.
• Uses expert-level skills for requirements elicitation and documentation, an advanced understanding of Technology and business application functionality and advanced business writing and communication skills. Troubleshoots escalated issues and works toward resolution and directs resolution activities of junior staff.
• Develops test plans, test cases and scripts in areas of responsibility. Approves quality assurance assessments and remediation steps. Develops, reviews and approves test plans and scripts. Approves documentation and changes to application systems as designated by management.
• Collaborates on the development of application road maps and Technology system plans. Is a resource for business unit strategic planning with nearly unlimited latitude allowed to meet objectives. Acts independently on defined project tasks. Works with management to set direction and tactical plans in order to meet strategic objectives and has independent decision-making authority.
• Determines and drives decisions to optimize Technology goals and objectives and maximizes effectiveness of Technology strategies. Acts as a vendor liaison for business units for assigned applications. Defines requirements at a corporate-wide level and reviews production changes that can impact the corporation.
• Collaborates with management business partners in related lines of business. Interacts with Technology resources and internal customers including Operations, Project Management Office and lines of business management. Develops and maintains relationships with vendors.
• Manages people and policies, allocates personnel and resources for given projects and assigns work. Works with other management to sets policy/standards within area, documents policy/standards and ensures adherence to policy/standards. Has responsibility for performance evaluation, performance management and career development of assigned employees.

• IT Management experience required
• Experience building and developing teams required (hiring/onboarding internal and/or external team members)
• Experience leading teams which support multiple production applications. Banking/Financial Services preferred. Supporting Branch applications (Argo) & Call Center (Pindrop) would be ideal along with Communicator Advantage (COA).
• Hands on Production application support experience required (upgrades, enhancements, break fix/defects)
• Stakeholder engagement / Business relationship management experience required
• Vendor management experience required