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Please send resume if you are interested in this IT Operations Support role with our client located in Philadelphia, PA 19103. Salary for this position is in the $70K-$80K range plus excellent benefits. If you are not interested, please pass on to colleagues/associates as we offer referral bonuses. As a member of the Information Systems Department, the IS Operations Support is responsible for assisting in the daily support activities of the IS Operations department.
Primary Responsibilities:- Assist in the distribution and reclaiming of all related hardware for onboarding and off-boarding employees.
- Daily review of IS ticketing system including incidents and tasks.
- Effectively communicate status of down systems to the IS Operations Manager and staff.
- Handle multiple assignments simultaneously and possess very strong customer skills.
- Maintain accurate accounts of inventory equipment at all times.
- Check-in for audio and video conference meetings in the local office and remotely.
- Provide support for any office moves, mergers and acquisitions made by the firm.
- Setup loaner equipment (projectors and laptops) in conference rooms.
- Ship and receive equipment from all offices.
- Perform device troubleshooting and submit warranty claims for firm owned computer equipment.
- Support mobile device hardware and administration through firm's MDM system.
- Travel to regional offices to provide on-site IS Support on a scheduled basis.
- Provide support (telephone, desk side, and walk around) on various applications, including but not limited to MS Office Suite, Windows, Document Management, Outlook, Internet, intranet, and proprietary applications.
- Other duties as assigned.
- High School diploma or equivalent is required. Associate’s degree in related field or an equivalent combination of experience and education is preferred.
- Minimum of two years of related experience in an IS Support role required; law firm experience preferred.
- The Information Technology field requires that some of the job responsibilities be completed during non-business hours. In accordance with industry standards, it is expected that this position be flexible with regards to availability when work must be conducted during non-business hours.
- Strong oral and written communication skills.
- Ability to work in a fast-paced team environment.
- Exceptional customer service orientation.
- Flexibility of schedule with occasional off-hour availability is required.
- Ability to absorb and retain information quickly.
- Ability to effectively prioritize and execute tasks in a high-pressure work environment.
- This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- To be on-site in an office, an individual must either be fully vaccinated or test weekly and wear a mask while in the office.
- ID: #40579243
- State: Pennsylvania Philadelphia 19019 Philadelphia USA
- City: Philadelphia
- Salary: $70,000 - $80,000
- Job type: Permanent
- Showed: 2022-05-10
- Deadline: 2022-07-08
- Category: Internet engineering