IT Service Help Desk Analyst or Call Center (Tier 1) - Active Directory, Windows 7, Office 365, hardware, software, and systems

01 Jul 2024

Vacancy expired!

Hi,Please take a look at the complete job description. If you find it suitable for you, please call me at or email me at This is in regards to a Urgent Job Opening –

IT Service Help Desk Analyst / Call Center (Tier 1 - 100% phones and 85% password resets) with

Active Directory Admin, Windows 7 and Office 365, hardware, software, and systems via phone

- needed in

Harrisburg, PA – Long Term –

On-Site / Local Candidates ONLY (Harrisburg, PA) Please call me asap at or email me at Location

: Harrisburg, PA -

On-Site / Local Candidates ONLYDuration: Long Term ContractInterview Mode: Phone / Video / Skype# OF Openings: 6Start Date: ImmediateVisa Type: ANY – No Visa Restrictions

-

REQUIRED SKILLS & EXPERIENCE:

-This position is

onsite. There is

free off-street parking on-site around the building. This is a

Tier 1 position requiring working on phones all day. This position is

100% phones and 85% password resets. No Tier 2 work will be performed. This is an

operational type job and reliability, and communication are key components to making the department successful. The

Help Desk Analyst performs the skills listed below.
  • Experience with call tracking and ticketing software
  • Attentive to details and ability to be resourceful (using supplied documentation)
  • Ability to support users with limited knowledge of computers, software, hardware, and systems
  • Above average communication skills and telephone manner.
  • Excellent organizational skills
  • Basic User & Security Group Active Directory administration
  • Strong knowledge of

    Microsoft based operating systems with emphasis on

    Windows 7 and Office 365
  • Experience with using and troubleshooting

    Office 365 within a network environment (permissions, calendar sharing, delegation)
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
  • 1+ years previous

    IT Service Desk and / or Call Center experience required.
  • Provides technical assistance, support, and advice to end users for

    hardware, software, and systems via phone.
  • Investigates and resolves computer software and hardware problems of users.
  • Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
  • Talks with technical and non-technical co-workers to research problem and find solution.
  • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
  • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
  • Follow quality standards and displays strong customer service skills.
  • Able to work in a team environment.
  • Complete assigned tasks.
  • Excellent communication skills; both written and spoken.
  • Reset or

    restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
  • Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
  • Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Regards,Suresh,Recruiting Manager,Linga Tech Inc,Ph: ,Email: ,Webste: www.lingatech.com