IT Support Technician - Level I and II (No C2C/Sponsorship)

Our Client, a growing provider of Managed Services, Network Security Consulting, and Cloud-based services, is currently seeking candidates to fill several full-time IT Support Technician roles. These team members will play a key roles in ensuring the successful resolution of client issues by providing expertise regarding networking, desktops, virtualization, and security.Located just 15 minutes South of downtown Pittsburgh, the company offers a high degree of remote/hybrid/in-office flexibility, a fun, relaxed atmosphere and a true team setting - plus an excellent salary & benefits package with generous PTO. This will be a great career opportunity for a motivated IT professional to grow their technical skills, gain certifications, and gradually take on additional responsibilities within the team.Responsibilities

• Provide end-user remote support and remediation for automated incidents as assigned.
• Work on Support incidents that come in via phone, email, or customer portal.
• Monitor and manage system alerts and notifications, and respond accordingly through service incidents.
• Support technical issues involving Microsoft's core business applications and operating systems.
• Support disaster recovery solutions.
• Installation and configuration of workstations.
• Malware removal.
• Configure users in Microsoft Domain Environment.
• Essential technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi, and security.
• Install and configuration of a variety of Line of Business Applications.
• Support print quality and printer networking issues

• 1+ years of IT support experience for Level 1; 5 years for Level 2
• Demonstrated ability to solve problems and quickly learn new technology.
• Experience with PSA and RMM tools.