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Our Client, a growing provider of Managed Services, Network Security Consulting, and Cloud-based services, is currently seeking candidates to fill a full-time IT Support Technician role. This team member will play a key role in ensuring the successful resolution of client issues by providing expertise regarding networking, desktops, virtualization, and security.Located just 15 minutes South of downtown Pittsburgh, the company offers a high degree of remote/hybrid/in-office flexibility, a fun, relaxed atmosphere and a true team setting - plus an excellent salary & benefits package with generous PTO. This will be a great career opportunity for a motivated IT professional to grow their technical skills, gain certifications, and gradually take on additional responsibilities within the team.Responsibilities
- Provide end user remote support and remediation for automated tickets as assigned
- Work on Support tickets that come in via phone, email, or customer portal
- Monitor and manage system alerts and notifications, and respond accordingly through service tickets
- Support technical issues involving Microsoft’s core business applications and operating systems
- Support disaster recovery solutions
- Installation and configuration of workstations
- Malware removal
- Configure users in Microsoft Domain Environment
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi and security
- Install and configuration of a variety of Line of Business Applications
- A.S. or higher in Computer Networking or a related technical discipline
- At least 1 year of hands-on experience in IT Support
- Excellent troubleshooting skills
- Ability to interact effectively with end users and provide excellent customer service
- Experience with a ticketing system
- Strong knowledge of Microsoft technologies - Windows, Active Directory, Exchange
- Familiarity with WAN and LAN connectivity, routers, firewalls, WiFi and security
- ID: #41307577
- State: Pennsylvania Bridgeville 15017 Bridgeville USA
- City: Bridgeville
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2022-05-21
- Deadline: 2022-07-19
- Category: Systems/networking