IT Support Technician (Remote/Fully Vaxxed/C2C)

21 May 2024

Vacancy expired!

Our Client, a growing provider of Managed Services, Network Security Consulting, and Cloud-based services, is currently seeking candidates to fill a full-time IT Support Technician role. This team member will play a key role in ensuring the successful resolution of client issues by providing expertise regarding networking, desktops, virtualization, and security.Located just 15 minutes South of downtown Pittsburgh, the company offers a high degree of remote/hybrid/in-office flexibility, a fun, relaxed atmosphere and a true team setting - plus an excellent salary & benefits package with generous PTO. This will be a great career opportunity for a motivated IT professional to grow their technical skills, gain certifications, and gradually take on additional responsibilities within the team.Responsibilities

  • Provide end user remote support and remediation for automated tickets as assigned
  • Work on Support tickets that come in via phone, email, or customer portal
  • Monitor and manage system alerts and notifications, and respond accordingly through service tickets
  • Support technical issues involving Microsoft’s core business applications and operating systems
  • Support disaster recovery solutions
  • Installation and configuration of workstations
  • Malware removal
  • Configure users in Microsoft Domain Environment
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi and security
  • Install and configuration of a variety of Line of Business Applications
Qualifications

Required:
  • A.S. or higher in Computer Networking or a related technical discipline
  • At least 1 year of hands-on experience in IT Support
  • Excellent troubleshooting skills
  • Ability to interact effectively with end users and provide excellent customer service

Preferred:
  • Experience with a ticketing system
  • Strong knowledge of Microsoft technologies - Windows, Active Directory, Exchange
  • Familiarity with WAN and LAN connectivity, routers, firewalls, WiFi and security

  • ID: #41307577
  • State: Pennsylvania Bridgeville 15017 Bridgeville USA
  • City: Bridgeville
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2022-05-21
  • Deadline: 2022-07-19
  • Category: Systems/networking